GH Front Desk Shift Manager in Boise, Idaho at GROVE HOTEL-BOISE LLC

Experts in the art of hospitality, The Grove Hotel and the Block22 Companies create memorable experiences. We are a destination for experiences beyond the ordinary, the heart of downtown Boise. As a Shift Manager at the Grove hotel, you'll lead front desk operations with professionalism and care, ensuring efficient service, a welcoming guest experience, and smooth shift transitions across all hours.

Key Responsibilities:

• Efficiently manages the operations of the front desk, ensuring minimal time is required for check in and checkout
• Warmly and professionally welcomes all guests
• Directs guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping
• Treats requests with professionalism, tact, and a courteous manner
• Ensures prompt delivery of final bills to guests
• Ensures the lobby and shared areas are neat and orderly
• Keeps updated knowledge of hotel policies including room rates, discounts, special offerings, and community events
• Maintains knowledge of upcoming events, local area, and hotel offerings
• Address guest concerns promptly and ensure overall guest satisfaction
• Respond to emergency situations and monitor the fire alarm panel as needed
• Provide shift coverage across AM, PM, and overnight hours based on operational requirements
• Assist in training new team members
• Performs other related duties as assigned

• Previous experience in hospitality preferred

• Excellent interpersonal, verbal and written communication skills

• Exceptional organizational skills and attention to detail

• Familiarity with the local area with the ability to provide directions and maps to local attractions and destinations

• Proficient with Microsoft Office Suite and industry related software

• Availability to work weekends, holidays, and overnight shifts

Physical Requirements:

• Prolonged periods of standing at the front desk and working on a computer.

• Ability to lift, carry and manipulate various items (ex: luggage) weighing up to 50 pounds

Successful candidates exhibit the core values of Teamwork, Respect, Integrity, and Passion while delivering our core purpose of serving and inspiring our communities by creating memorable experiences through integrity and teamwork.