Front Desk Agent in Basking Ridge, New Jersey at Verizon - NJ - BRidge - Hotel

If you love creating awesome experiences from arrival to departure for every guest, everytime, we are looking for you!

Essential Duties

• Welcomes guests, solves minor issues, and ensures guests have a great stay.
• Knowledge of basic computer skills, including Outlook, Word and Excel.
• Registers guests in and out Verizon’s Learning and Development center. Establishes and secures proper guest credit. Handles any billing questions and inquiries with group and transient guests.
• Solves guest-related problems within scope of authority.
• Enters requests into Primary Management system.
• Keeps and maintains all Front Desk logs.
• Generates reports for Front Desk, Engineering, and Housekeeping.
• Performs all accounting duties including posting charges, account settlements, and shift closing.
• Answers phones and relays messages to guests as well as other conference center associates.
• Brings mail, packages, and messages to guests as needed.
• Completes a daily shift audit and balances all account settlements, charges, etc. to the property management system.
• Handles all cash transactions and maintains a personal bank.