Business Office Manager at The Outlook at Windhaven – PLANO, Texas

The Outlook at Windhaven is a senior living community in Plano, TX, and part of the Forefront Living family. Our mission is to come together and make each moment matter for those we serve.

Were looking for compassionate, dedicated individuals who want to join our team and be part of something meaningful.

With a shared legacy in business and healthcare innovation, our family of care-oriented organizations blends values built on compassion and faith with high-quality senior care - long-term care, Alzheimer's and memory care, skilled nursing and rehabilitation therapies, hospice, and palliative care.

ESSENTIAL DUTIES

• Maintain accurate census in accounting software daily
• Perform all aspects of private pay collections including but not limited to, mailing statements, sending letters, making phone calls, attending weekly AR meeting to discuss unpaid accounts, and appropriate follow-up with all questions related to private pay billing statements
• Enter all private pay and miscellaneous payments into account software
• Process refunds, write-offs, and adjustments as needed
• Handle and interpret A/R billing questions
• Assist with A/R reports as assigned
• Follow collection policy and procedures for all accounts
• Handle all billing functions related to the central supply system
• Perform month end close procedures timely and accurately
• Enter in miscellaneous billing sheets into accounting software and maintain recurring charges to ensure they are accurate
• Maintain all information in billing software to ensure all revenue generated for private pay residents is accurate
• Research and reconcile past due balances
• Manage Resident Services Desk staff, including recruiting, training, coaching, evaluating, and supervising day-to-day operations and performance
• Other duties as assigned by the Executive Director or Corporate Controller

MINIMUM REQUIREMENTS

• Associate's Degree in Accounting or 2-4 years previous billing experience, as well as knowledge of collection procedures
• Previous Management experience preferred
• Experience in computerized accounting systems and standard software
• Ability to relate positively, effectively and appropriately with residents, families, community members, volunteers and other facility staff
• Ability to understand and explain A/R billing statements to all concerned
• Self-starter with aptitude for following through on details and resolving discrepancies
• Ability to read, write and speak English
• Ability to perform Essential Duties as outlined below
• Genuine caring for and interest in elderly and handicapped people
• Ability to perform work tasks within the Physical Demand Requirements as outlined below
• Ability to comply with the Resident Bill of Rights and the Employee Responsibilities
• Ability to comply with organizational and departmental safety policies and procedures
• Models a service attitude towards others, takes ownership in solving problems and takes the initiative to make things better, is friendly and courteous to residents, patients and co-workers

#FFL