Relief Referral Coordinator at Remote – Remote

Key Responsibilities & Performance Standards

Process incoming referrals:

• Process incoming referrals and verify that the information received is accurate and complete
• Verify correct information for referral based on Intake Matrix
• Route referral in Epic to correct department work queue

Communication:

• Communicate with referring practice if information is incomplete, inaccurate or additional information is needed
• Communicate with supervisor/manager if information

Monitoring and quality assessment:

• Identify barriers to referrals being processed appropriately
• Identify system or process improvements
• Keep management apprised of issues, challenges and barriers

Diagnosis Matrix:

• Regularly review and recommend updates to the Intake Matrix
• Ensure accuracy of details on the Matrix. Work with Supervisor if updates are needed

Other duties as assigned

• Proven interpersonal problem-solving and conflict resolution skills
• Proven ability to think at a systems level while performing detailed work
• Processing and entering referrals for multiple clinics
• Ability to multi-task in a high-volume situation.
• Ability to work autonomously, with a high level of accuracy, speed and exhibit a willingness to work with deadlines.
• Excellent verbal and written communication skills
• Exceptional customer service skills
• Electronic medical record
• Working in a health care access center creating referrals
• Experience scheduling patient appointments
• Epic experience
• Appointment scheduling
• Previous referral management experience
• Experience in various ambulatory clinics or knowledge thereof