Senior Infrastructure and Innovation Engineer at Snohomish County 911 – Everett, Washington

Are you passionate about technology infrastructure? Does working in a “state of the art” modern facility sound exciting? Are you interested in a job where no two days are the same? Are you looking for a position where your daily work impacts thousands of first responders and community members? Then join us in our Technology Department at Snohomish County 911, where Help Starts Here!

About Us

We are a forward-thinking public safety agency located just North of Seattle, in the beautiful Pacific Northwest. We are grateful to be surrounded by mountains, water, city life, and an abundance of outdoor recreation and cultural activities. People who work here are dedicated to serving our community and making a positive, meaningful impact. By joining our team, you’ll have the satisfaction of knowing your work directly benefits the safety and wellbeing of over 800,000 Snohomish County residents.

We are seeking individuals that have a desire to be a part of our public safety community and ensure our technology continues to enable our Dispatchers to provide the help our community needs during emergencies.

Top Reasons you want to work at Snohomish County 911.

• You have a sense of service to your community. You want to help by working closely with Dispatchers and first responders.
• You want to support your local law enforcement, firefighters, and EMS professionals by helping them through your work in technology infrastructure and innovation.
• Stable full-time employment with a defined benefit retirement plan. We aren’t going anywhere!
• Your values align with ours; Integrity, Vision, Excellence, Empathy, and Proactivity.

OVERVIEW

Under the direct supervision of the Security & Infrastructure Team Manager, the Senior Infrastructure & Innovation Engineer is responsible for the design, implementation, support, and modernization of Snohomish County 911’s hybrid IT infrastructure. This role is focused on advancing the agency’s capabilities across Windows-based operating systems, cloud environments (Azure/M365), automation frameworks, and emerging AI-assisted technologies. In addition to these specialties, the position requires serving as a technology generalist—supporting and maintaining a wide range of critical business systems that ensure the reliability, security and effectiveness of the agency’s operations. The agency values diverse infrastructure experience across multiple platforms (AWS, Google Cloud, etc.) and is looking for a forward-looking perspective that balances current needs with future technology opportunities.

This position supports a mission-critical, multi-node network, serving thousands of users across the public safety enterprise. The incumbent functions as a senior technical authority—leading cross-functional projects, defining infrastructure standards, developing scripts and automation workflows, and integrating intelligent tools to improve service delivery. The incumbent contributes to strategic planning efforts, provides guidance on best practices, and collaborates with both management and technical staff to architect resilient and secure systems.

The position is also expected to critically evaluate existing systems, vendor offerings, and emerging solutions to help re-imagine opportunities that make the agency more efficient, cost-effective, and technologically self-sufficient.

The position participates in an after-hours (weekend, night, holiday) on-call rotation to support urgent technical issues and system emergencies. This is an FLSA-exempt, non-supervisory role that offers high levels of autonomy, influence, and innovation responsibility.

• Promote and support agency Core Values of Integrity, Vision, Excellence, Empathy, and Proactivity
• Install, administer, and optimize Snohomish County 911 servers, storage, and services following security best practices, ensuring high availability and optimal performance
• Serve as a lead contributor on cloud migration efforts, including Azure Active Directory, Microsoft 365, Exchange Online, and hybrid infrastructure
• Develop and maintain PowerShell, VBScript, or other automation to streamline system management
• Design and maintain prompt workflows and AI-enabled tools for diagnostics, scripting, documentation, and operational support
• Architect and implement technical solutions involving domains, file systems, permissions, and access policies
• Assess the value and effectiveness of existing systems and workflows, recommending re-engineered approaches that improve efficiency, reduce costs, and strengthen the agency’s ability to independently manage critical technologies.

Please read the job description (class spec) for a complete list of essential functions of the job, knowledge, skills, and abilities for the Senior Infrastructure and Innovation Engineer.

A combination of education and related experience sufficient to provide the requisite knowledge, skills, and abilities.

• Bachelor’s Degree in Computer Science, Information Systems, or a closely related field, and/or
• At least five (5) years of progressively responsible experience in enterprise system administration or infrastructure engineering
• Demonstrated experience in Azure and M365 migrations, cloud infrastructure, automation/scripting, and AI tools. Experience with alternative platforms (e.g. AWS, Google Cloud, etc) is valued and transferable.
• Certifications (preferred but not required): Microsoft Certified: Azure Administrator, M365 Enterprise Administrator, or similar

The Ideal Candidate should possess the following:

• Knowledge and Experience in administering and securing hybrid infrastructure – Manage Windows Server, Active Directory, Azuire AD/M365, and related storage / networking in a mission-critical environment
• Automate and optimize workflows – Develop PowerShell scripts and leverage AI/automation tools to reduce manual work and improve system efficiency
• Design resilient solutions – Implement disaster recovery, backup, and continuity strategies that meet CJIS / HIPAA and Public Safety requirements
• Track record of planning and implementing a hybrid on-prem/cloud solution

Due to the nature of this work, candidates are required to successfully pass a thorough, intense and strict pre-employment background investigation. Failure to disclose pertinent information or attempt to conceal requested information may be grounds for immediate disqualification. Recent drug use, criminal convictions, unprofessional/inappropriate workplace conduct and other factors may also be grounds for immediate disqualification.

PAY AND BENEFITS – Detailed list of benefits located on the benefits tab

• Grade 28 of Appointive Staff Wage Scale: $122,901 - $164,701 annually.
• Medical, dental and vision benefits
• Generous paid time off program
• Paid holidays
• Public Employees Retirement System (PERS)
• Deferred compensation match – 2.9%

TO APPLY

To apply for this position, please attach the following to your online application.

1. A letter of interest describing how you meet the qualifications
2. Resume

The position will remain open until filled. Only applicants possessing the stated qualifications, education and experience will be considered for the position.

SNOHOMISH COUNTY 911 is an Equal Opportunity Employer