Shift Leader in Laurel, Delaware at Pooja Laurel Hospitality Inc

Total Customer Satisfaction

Consistently provides a quality product and customer service experience that delivers total customer satisfaction. Ensures the restaurant management team and crew provides Quality product and customer service as well.

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• Follow all customer service guidelines and procedures; takes the appropriate action to ensure all customers receive service beyond their expectations.
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• Work assigned station(s) accurately and productively; cleans and stocks the station area(s); performs other cleaning duties as assigned.
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• Ensures that all customers receive hot, quality products, prepares, packages and delivers all products according to menu standards.
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• Handles all food products according to company procedures, follows all company food safety, food handling and sanitation requirements, to ensure the health and safety of customers and employees.
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• Assist managers and Crew with completing duties as needed

Requirements:
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• Must be at least 18 years old.
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• Must have reliable transportation.
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• Must have a telephone or other reliable method of communicating with the restaurant.
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• Must be able to work flexible hours.
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• 40 Hours minimum required.
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• Follows the steps outlined in the Crew Person Training Program to ensure crew is properly trained and obtains the ability to perform tasks and responsibilities.
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• Communicates to Trainee, Manager on duty when additional training, guidance, and practice are needed.
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• Understands how each job responsibility impacts the customers, other employees and overall operations.
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• Keep manager on duty informed of anything that might affect the customers, other employees and overall operations.

• Is performance oriented and driven; understands performance expectations and is aware of performance results.