Champion Industrial Engineering in Vega Baja, Puerto Rico at ADRIEL HYUNDAI
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Job Description
POSITION SUMMARY
Generate, coordinate, manage, supervise and implement current effective strategies to improve dealers’ sales, services and parts procedures and processes (but not limited to) focusing on the customer satisfaction in order to promote customer experience and increase dealers’ profitability and performance while ensuring the current brand guidelines are being applied. This position is accountable for the continuous improvement of process capability and capacity.
ESSENTIAL FUNCTIONS
Works closely with dealer’s staff to implement effective strategies directed to the continuous improvement of customer experience during sales and services’ processes.
Responsible for the evaluation and improvement of the overall Dealer’s Operational Processes. Identify gaps by required efforts, expected impact and risks.
List priorities to manage high/imminent risk situations that require immediate attention
Accountable for the delivery of highly complex business improvement using methodologies including Lean, Six Sigma, PDCA and DMAIC.
Lead workshop for dealership project including value stream mapping, daily management, standard work, problem solving, layout, material flow, 5S (sort, set in order, shine, standardize, sustain) and visual management.
Responsible for ensuring that business improvement projects are completed to schedule and deliver business benefits including tangible financial savings, safety improvement, reduced business risk and/or improved customer satisfaction.
Develop continuous improvement plans/road maps for projects and areas of accountability.
Maintains over-all understanding of process capability & capacity.
Report on progress of project, understanding the risks, dependencies, budgets, resourcing, issues, critical milestones and forthcoming pipeline, and action necessary to ensure success.
Responsible to Standardize Process documentation and continuous improvement.
Evaluates the dealer continuously to ensure current brand guidelines are well maintained and provide follow up to ensure the areas that need corrections are fixed (Dealer Standard Evaluation Sales/Service) and perform actions plan to comply with Hyundai guidelines.
Monitor existing key performance indicators, and develop new ones according to process improvement requirements.
Prepares monthly reports on dealers’ key performance indicators for the utilization and in the benefit of Dealer’s Top Management.
Ensures dealers’ staff is providing proper follow up to the customer’s satisfaction surveys (SSI/CSI)
May perform other related duties and responsibilities as assigned and/or required.
Skills and Attributes
Work independently and with minimal supervision.
Strong people management and leadership skills.
Excellent verbal and written communication skills.
Communicate with clarity and demonstrate excellence in approach to work and people activities.
Excellent organizational skills.
Excellent problem-solving skills.
Ability to manage a wide variety of activities at the same time.
Ability to plan, analyze and challenge.
Able to work cross functionally and collaboratively with all dealer departments.
Able to identify root cause and opportunities for improvement.
PRINCIPAL RELATIONSHIPS
Inside the Company
Must report directly to Dealer Principal (President, Owner)
Outside the Company
Frequent contact with contractors, Suppliers and Hyundai Main Offices.
QUALIFICATION REQUIREMENTS
- Education and Experience
- Bachelor’s degree in Industrial Engineering, 0+ years to 2+ years’ experience in process improvement and service process.
- Bachelor’s degree in Business Administration 3+ years to 4+ years’ experience in project management
Language and Communication Skills
Requires fluent speaking, reading and writing documents in English and Spanish.
Special Skills, Knowledge and Abilities
- Operate with a sense of urgency, be aggressive, competitive, and demonstrate a positive, winning attitude
- Advanced Knowledge of MS Office (Excel, Word and Power Point) and Minitab a plus.
- Master Kaizen, Lean Fundamentals, Six Sigma or similar certifications, a must
- Knowledge of SAP, CDK, a plus
- Team and customer service oriented, strong personal and communication skills
SUPPLEMENTARY INFORMATION
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to walk, stand, sit, use hands, reach with hands and arms, talk and/or listen. Must be able to lift up to 50 lbs. for a short time. Travel required and/or work offsite.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is in the storage yard, road, automotive shop, warehouse, and/or a general office environment. Travel required and/or work offsite, frequent visits to dealer’s network.