Front Office Manager -Holiday Inn Express San Diego-Downtown in San Diego, California at Baxter Hotel Group Inc

About Baxter Hotel Group: Founded in 1985, Baxter Hotel Group is a proud family-owned hospitality and real estate investment company with a strong presence across the U.S. and Canada. For over four decades, we’ve built a reputation for developing and operating exceptional, top-branded hotels and trend-forward restaurants in some of the most desirable locations—especially throughout vibrant San Diego and beyond. If you're passionate about hospitality, thrive in a collaborative environment, and want to be part of a forward-thinking team that values growth and excellence, we offer the opportunity to build your career with us.

Primary Responsibilities of Front Office Manager: The Front Office Manager leads daily front office operations to ensure an exceptional guest experience. This role oversees front desk staff, supports check-in and check-out processes, resolves guest concerns, and ensures compliance with brand standards. Responsibilities include training and coaching team members, managing reservations and billing accuracy, coordinating with housekeeping and maintenance, and assisting with scheduling and shift coverage. The ideal candidate is customer-focused, organized, and capable of leading a team in a fast-paced hospitality environment.

Benefits:

• A comprehensive health benefits package that includes medical, dental and vision (including a Simnsa Medical Plan option)
• Supplemental Benefits through Colonial Life (STD, Accident Insurance, Life Insurance)
• Pay-on-Demand
• 401K Plan with Employer Match
• Paid Holidays, Vacation and Sick Time accruals
• Complimentary On-Site Parking
• Employee hotel brand discounts
• Training & Career Growth Opportunities

• Ability to stand and walk for extended periods during shifts
• Frequent use of hands and fingers for computer work, phone operation, and handling documents
• Ability to communicate clearly in person and by phone
• Occasional bending, reaching, and stooping
• Ability to lift and carry up to 20–25 pounds (e.g., office supplies, packages)
• Visual ability to read screens, reports, and guest information
• Ability to work in a fast-paced environment with frequent interruptions
• May require extended or varied hours, including nights, weekends, and holidays

Holiday Inn Express is an Equal Opportunity Employer and is committed to creating an inclusive workplace. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, medical condition, genetic information, marital status, military or veteran status, or any other status protected by federal, state, or local law.