Lead Account Manager, Dedicated Success in United States at Jobgether
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Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Lead Account Manager, Dedicated Success in the United States.
This is a senior, customer-facing leadership role focused on managing and expanding high-value client relationships while driving post-sale success across a strategic portfolio of accounts. You will own the full customer lifecycle experience, including onboarding, implementation, adoption, retention, and renewal for key enterprise customers.
In addition to individual account ownership, you will play a leadership role within a dedicated success team, supporting coaching, mentoring, and escalation management.
The role sits at the intersection of customer success, sales strategy, and cross-functional execution, requiring close collaboration with product, marketing, operations, and technical teams.
You will act as a trusted advisor to customers, helping them maximize product value while identifying growth opportunities within their accounts.
This position offers high visibility, direct impact on revenue retention and expansion, and the opportunity to shape team performance and best practices.
It is ideal for a relationship-driven leader who thrives in a fast-paced, data-informed, and customer-obsessed environment.
- Own and grow a portfolio of high-value accounts, ensuring strong relationships, long-term retention, and revenue expansion through renewals and upsell opportunities.
- Lead the end-to-end post-sale customer journey, including onboarding, product implementation, training, ongoing support, and escalation resolution.
- Act as a team lead within the Dedicated Success function, supporting coaching, mentoring, and development of Account Managers.
- Partner with leadership to improve team performance, operational efficiency, and customer experience quality standards.
- Collaborate cross-functionally with Sales, Product, Marketing, Technology, Operations, and Finance to align customer outcomes with business objectives.
- Translate business needs into actionable product and process improvements that enhance customer value and revenue performance.
- Track account and team success using KPIs, OKRs, and revenue-focused performance metrics.
- 8–10 years of experience in account management, customer success, or related client-facing roles within a B2B or SaaS environment.
- Minimum of 5 years managing enterprise or strategic accounts with responsibility for retention and revenue growth.
- Proven experience leading or mentoring teams, with strong coaching and leadership capabilities.
- Strong understanding of post-sale lifecycle management, including onboarding, renewals, and customer adoption strategies.
- Experience managing complex, cross-functional projects in fast-paced environments.
- Proficiency with CRM systems such as Salesforce and enterprise productivity tools (Excel, Word, Outlook).
- Excellent communication, stakeholder management, and relationship-building skills.
- Strong business acumen with the ability to align customer success with revenue outcomes.
- Experience in real estate or digital marketplace environments is a plus.
- Annual OTE of $115,000 – $135,000 USD, with performance-based compensation structure.
- Comprehensive benefits package including medical, dental, vision, and prescription coverage.
- Flexible Time Off policy and 13 paid holidays.
- Remote-friendly role within a US-based structure with optional in-office collaboration.
- 401(k) plan with company match and financial wellness support programs.
- Tuition reimbursement and student debt support initiatives.
- Paid volunteer time and family-forming benefits.
- Inclusive, collaborative culture with strong emphasis on learning, growth, and internal mobility.