Operations & Executive Support Coordinator in Kansas City, Missouri at Brush Creek Benefits

Brush Creek Benefits, a Division of Consolidated Business Solutions MBE LLC
Location: Kansas City Metro Area (Hybrid Remote)
Employment Type: Full-Time
Travel: Minimal

Brush Creek Benefits is a growing employee benefits consulting firm that partners with employers to design, implement, and manage Health & Welfare benefit programs. We combine industry expertise, innovative technology, and personalized service to help organizations navigate the increasingly complex world of employee benefits and human resources.

We are seeking a motivated, professional, and technology-minded Account Manager to join our team. This is an excellent opportunity for someone looking to build a long-term career in employee benefits, HR consulting, and client management while enjoying a flexible hybrid work environment.

The Operations & Executive Support Coordinator will serve as a trusted advisor and primary point of contact for approximately 40+ employer clients regarding their employee benefits programs, HR administration, compliance support, and benefits technology platforms.

This position offers a unique blend of client relationship management, project coordination, technology implementation, and problem-solving. The ideal candidate enjoys working with people, learning new technology, managing multiple projects simultaneously, and helping clients find solutions to complex challenges.

This role is partially remote with significant flexibility and minimal travel requirements.

• Combination of remote and in-office work
• Flexible scheduling based on client needs
• Work-life balance supported by leadership

• Significant opportunity for professional growth
• Rapid advancement for high performers and fast learners
• Exposure to executive-level client decision makers
• Opportunity to develop expertise in employee benefits, HR consulting, compliance, and technology

• Work with leading HR and benefits administration platforms
• Participate in benefits technology implementations and upgrades
• Learn data analytics, reporting, and benefits technology solutions
• Exposure to innovative tools that improve client outcomes

• Coordinate client onboarding and benefit implementations
• Manage annual renewal projects and open enrollment processes
• Lead timelines, deliverables, and client communications
• Collaborate with carriers, vendors, and internal stakeholders

• Serve as the primary day-to-day contact for approximately 40+ employer clients
• Build and maintain strong client relationships
• Respond promptly to client questions regarding employee benefits, HR administration, and compliance matters
• Conduct client meetings via phone, video conference, and occasional in-person visits

• Assist clients with medical, dental, vision, life, disability, and voluntary benefit programs
• Support employee eligibility, enrollment, terminations, and life event changes
• Coordinate with insurance carriers and third-party administrators
• Help resolve claims, billing, and eligibility issues

• Support benefits administration platforms and HRIS systems
• Assist with employee onboarding and enrollment technology
• Troubleshoot platform issues and provide client training
• Participate in technology implementations and system improvements

• Manage benefit renewals and open enrollment projects
• Coordinate implementation timelines and deliverables
• Track project milestones and communicate updates to clients
• Ensure deadlines are met and projects are completed successfully

• Research and resolve client issues efficiently
• Identify opportunities for process improvements
• Provide exceptional customer service and proactive support
• Help clients navigate employee benefits and HR challenges

• 1–5+ years of experience in:
  • Employee benefits administration
  • Human resources
  • Insurance
  • Account management
  • Customer success
  • Client services

• Excellent verbal and written communication skills
• Strong organizational and time-management abilities
• Positive, professional, and upbeat attitude
• Exceptional problem-solving skills
• Ability to manage multiple priorities simultaneously
• Comfortable speaking with clients and building relationships
• Strong attention to detail
• Technology proficiency and willingness to learn new systems

We are looking for someone who is:

✔ Positive and energetic

✔ Friendly and approachable

✔ Not afraid to pick up the phone and engage with clients

✔ Naturally curious and eager to learn

✔ Self-motivated and dependable

✔ Organized and detail-oriented

✔ Solution-focused

✔ Professional and confident

• Competitive salary based on experience
• Performance-based compensation growth opportunities
• Rapid advancement opportunities for high performers
• Hybrid work flexibility
• Professional development and training
• Exposure to cutting-edge benefits and HR technology
• Opportunity to work directly with business owners and executives
• Collaborative and supportive work environment

Brush Creek Benefits is planning to add this position within the next 30–45 days and is seeking candidates who are excited about building a career in employee benefits consulting, HR technology, and client relationship management.

If you enjoy helping people, solving problems, leveraging technology, and working in a fast-paced professional environment, we would love to hear from you. Brush Creek Benefits (816) 523-2323 Ext. 101 or steve@brushcreekbenefits.com

Brush Creek Benefits
Helping employers build better benefits, better technology, and better employee experiences.