Operador de Autenticação Bilíngue in Brazil, Indiana at Jobgether
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Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Operador de Autenticação Bilíngue based in Brazil.
This role is focused on preventing online fraud through detailed analysis of purchase and service requests, helping protect customers and businesses from financial risks.
The professional will evaluate transactions, identify potential fraud indicators, and make informed approval decisions.
You will combine analytical skills, customer communication, and technology-driven processes to support secure digital experiences.
The position involves working with high-volume requests, risk analysis procedures, and continuous process improvement initiatives.
You will interact with customers in Portuguese and English when necessary, ensuring accurate authentication and effective resolution.
This opportunity is ideal for someone who enjoys problem-solving, data analysis, and contributing to a safer digital environment.
The Operador de Autenticação Bilíngue will be responsible for analyzing online purchase and service requests, identifying fraud risks, and supporting secure transaction approvals. The role requires attention to detail, strong decision-making skills, and effective communication with customers and internal teams.
- Analyze purchase and service requests to approve legitimate transactions and prevent fraud-related losses.
- Perform telephone authentication with customers in Portuguese and English when additional verification is required.
- Evaluate requests with different levels of risk, from low-risk reviews to more complex fraud investigations.
- Execute large-scale transaction analyses while maintaining accuracy and productivity goals.
- Perform secondary reviews, reanalyses, priority assessments, and customer-specific monitoring activities.
- Support customer service requests related to analysis prioritization and case handling.
- Participate in meetings focused on process improvements, operational alignment, and professional development.
- Follow established procedures while contributing ideas to improve fraud prevention strategies and workflows.
The ideal candidate has strong analytical abilities, excellent communication skills, and the ability to make decisions in a fast-paced environment. This professional should be comfortable working with digital tools, handling sensitive information, and communicating with customers in both Portuguese and English.
- Fluent English proficiency.
- Knowledge of Microsoft Office tools.
- Strong analytical thinking and problem-solving skills.
- Excellent verbal and written communication abilities.
- Agility and attention to detail when managing multiple requests.
- Proactive attitude and ability to work independently.
- Ability to adapt to changing priorities and operational demands.
- Customer-focused mindset with commitment to quality and accuracy.
- Opportunity to work in a global data and technology environment.
- Inclusive workplace culture focused on diversity, collaboration, and professional growth.
- Career development opportunities and continuous learning initiatives.
- Exposure to advanced technologies and fraud prevention processes.
- Supportive environment that values employee wellbeing and work-life balance.
- Recognition programs and a strong focus on employee experience.