Member Services Shift Manager in Dallas, Texas at Jewish Community Center Of Dallas

The Member Services Shift Manager is the primary point of contact for members and visitors and serves as the face of The J. This position delivers concierge-level customer service, provides information and assistance, and helps create a welcoming, efficient, and positive experience at the Welcome Desks. Work hours will be determined by the supervisor prior to acceptance. Flexibility is necessary as the schedule may change due to the needs of the agency. This is a full-time, non-exempt position with benefits. The Jewish Community Center is an EOE (equal opportunity employer).

ESSENTIAL FUNCTIONS:

MEMBER ENGAGEMENT:

MANAGER ON DUTY:

WELCOME DESK REQUIREMENTS:

• Extend a pleasant welcome to everyone that enters the building.
• Take the initiative to become proficient in agency systems to guide members.
• Keep any area in the line of sight clean and clutter free.
• Keep personal phone usage at a minimum and focus on members and guests (no earbuds)
• Have proficiency in Microsoft Office Programs; Intermediate Excel required.
• Familiarity with CRM’s a plus.
• Must be a problem solver.
• Take initiative and require little supervision.

The Member Services Shift Manager will be a collaborator as part of the JCC Professional Staff. He/she must be aware of the JCC Mission Statement and work within the frameworks of that mission. Responsibilities of the job may change as the needs of the JCC and/or community change.