Account Executive in Ann Arbor, Michigan at SYNERGY FIBER

Synergy Fiber is a rapidly growing provider of technology and infrastructure solutions serving multifamily and commercial properties across the United States. We are seeking a motivated, organized, and customer-focused Account Executive to support business development, customer relationship management, sales operations, proposal development, and project coordination activities across our growing portfolio of solutions.

This position offers a unique opportunity to work directly with customers, vendors, project managers, engineers, and company leadership while gaining exposure to sales, business development, operations, project management, and customer success. We welcome applications from both experienced professionals and ambitious recent graduates looking to build a long-term career in sales, business development, technology, telecommunications, project coordination, or business operations.

The ideal candidate is highly organized, detail-oriented, comfortable working with numbers and spreadsheets, and capable of managing multiple priorities in a fast-paced environment.

• Support the sales process from initial opportunity through contract execution.
• Assist with prospecting activities, lead generation, and customer follow-up.
• Develop and maintain trusted relationships with customers, property owners, management companies, developers, contractors, and other business partners.
• Coordinate customer meetings, site visits, and project discovery efforts.
• Assist in preparing proposals, budgets, scopes of work, and customer presentations.
• Follow up with customers regarding open opportunities, outstanding proposals, and pending decisions.
• Maintain accurate opportunity records, forecasts, and sales pipeline information within company systems.
• Participate in customer meetings and calls while representing Synergy Fiber in a professional manner.
• Act as a customer advocate by coordinating resources and helping resolve issues throughout the sales process.

• Assist with creating, updating, and maintaining project job costs.
• Review pricing, budgets, and project costs for accuracy and completeness.
• Coordinate with vendors and internal teams to obtain pricing and scope information.
• Prepare quote comparisons, purchasing evaluations, and budget summaries.
• Support proposal development, contract preparation, and change order management.
• Ensure project records and supporting documentation remain organized and current.

• Coordinate activities between customers, vendors, project managers, engineers, and leadership.
• Help ensure project action items and customer requests are completed in a timely manner.
• Monitor project milestones, outstanding deliverables, and customer commitments.
• Assist with order processing, project onboarding, and documentation management.
• Proactively follow up on contracts, agreements, approvals, and signatures.
• Support successful transitions between sales, project implementation, and ongoing customer support.

• Maintain accurate records within company systems.
• Track customer communications, project updates, proposals, and follow-up activities.
• Create and maintain reports using Microsoft Excel and Microsoft 365 applications.
• Assist leadership with business analysis, forecasting, reporting, and data management.
• Help identify opportunities to improve internal processes and operational efficiency.

• Provide exceptional customer service and professional communication.
• Assist with overflow customer inquiries when necessary.
• Support internal teams with customer issue resolution and follow-up.
• Participate in after-hours or weekend customer support rotations when required.

• Associate's degree, Bachelor's degree, or equivalent business experience preferred.
• Strong Microsoft Excel skills.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and follow-through.
• Ability to manage multiple projects, tasks, and deadlines simultaneously.
• Comfortable learning new technologies, software platforms, and business systems.

• Recent graduates are encouraged to apply.
• Customer service, sales, project coordination, operations, business administration, or related experience.
• Experience with CRM systems, Microsoft 365, quoting platforms, accounting systems, or project management software.
• Experience working in a fast-paced, customer-focused environment.

The ideal candidate is:

• Highly organized
• Detail-oriented
• Strong analytical and problem-solving skills
• Proactive and self-motivated
• Persistent in following up and driving tasks to completion
• Comfortable working with numbers and data
• An excellent communicator
• Professional and customer-focused
• Adaptable and willing to learn
• Team-oriented
• Possesses a strong sense of ownership and accountability

• Work directly with customers, leadership, and key stakeholders.
• Gain valuable experience across sales, business development, project coordination, and operations.
• Build skills that can lead to future career growth opportunities.
• Work in a collaborative, fast-paced, and entrepreneurial environment.
• Make a meaningful impact on customer success and company growth.
• Join a team that values initiative, accountability, and continuous learning.

At Synergy Fiber, we live by our Seven Non-Negotiable Traits:

Respect • Belief • Trust • Commitment • Courage • Gratitude • Loyalty

We expect our actions to align with our words, our words to align with our intentions, and our team members to approach every challenge with integrity, accountability, and professionalism. These values guide how we serve our customers, support our teammates, and build our future together.

If you're looking for a role where you can make a meaningful impact, develop valuable business skills, and grow your career with a company that values initiative and ownership, we'd love to hear from you.