Front Desk in Fairview Heights, Illinois at La Cross Dental

La Cross Dental is growing, and we are looking for experienced dental front office professionals to join our team!

If you have experience working in a dental office and understand that the front desk is the heart of the practice, we would love to hear from you.

We are looking for someone who can step into the role with confidence, understands the pace of a dental office, and knows how to create an exceptional patient experience while keeping the business side of the practice running smoothly.

What You'll Be Doing

As a Dental Front Office Team Member, you will be responsible for helping create a smooth, organized, and welcoming experience for both our patients and our clinical team.

Your responsibilities will include:

• Welcoming patients and providing an exceptional patient experience
• Answering phones and handling patient questions professionally
• Scheduling, rescheduling, and confirming appointments
• Managing a busy dental schedule and keeping the day running efficiently
• Verifying dental insurance benefits and eligibility
• Communicating with insurance companies regarding patient benefits and claims
• Discussing treatment costs, insurance coverage, and patient financial responsibilities
• Collecting patient payments and maintaining accurate account information
• Presenting treatment and helping patients understand their financial options
• Preparing daily schedules, patient charts, and necessary paperwork
• Following up with patients regarding appointments, treatment, and outstanding needs
• Working closely with doctors, hygienists, assistants, and other team members
• Helping maintain an organized, positive, and efficient front office
• Handling multiple priorities while remaining professional and calm in a fast-paced environment

We want an experienced dental professional who can come in and make an immediate impact.

The ideal candidate will have:

• Previous dental front office experience
• Experience with dental scheduling and practice management
• Strong knowledge of dental terminology and procedures
• Experience verifying dental insurance and understanding benefits
• Experience discussing treatment fees and patient financial responsibilities
• Experience collecting payments and managing patient accounts
• Strong communication and customer service skills
• Excellent organization and attention to detail
• The ability to multitask and prioritize in a busy dental office
• Confidence communicating with patients about treatment and finances
• A positive, team-oriented attitude
• Professionalism, reliability, and a strong work ethic
• The ability to remain calm and solution-focused when the office gets busy
• The ability to work independently while also being a strong team player

Why Join La Cross Dental?

At La Cross Dental, we believe in building strong teams, supporting one another, and creating an exceptional experience for our patients.

We offer:

• Competitive Pay
• Health Insurance – PPO & HSA Options
• 401(k) with 6% Employer Match
• $10,000 Employer-Paid Life Insurance
• Generous PTO
• Paid Holidays
• Short-Term Disability
• Accident & Hospital Indemnity Coverage
• Opportunities to grow with a growing dental organization
• A team environment where your experience and contributions are valued

Integrity – Do the right thing, even when it is hard.
Honesty – Keep your promises. Commitment is an action.
Engagement – Be present for one another and our patients.
Respect – Treat people how THEY want to be treated.
Fun – Enjoy your experience!

If you're an experienced dental front office professional who takes pride in your work, loves helping patients, and wants to be part of a strong and growing team, we want to meet you!

Apply today and tell us about your dental experience!

Positions available in O'Fallon, Fairview Heights, and Belleville, Illinois.