Senior Account Manager - South in Commerce City, Colorado at Sphere Renewables LLC

Overall goal: Coordinate with Commercial Manger to maximize customer satisfaction while maintaining accurate and complete account information.

Duties and responsibilities
Sales:
• Foster and strengthen relationships with key customers to enhance customer retention and satisfaction.
• Support in the development and adherence to Sales Budget including GP1.
• Proactive communication with team regarding changes in schedule that may adversely impact meeting or exceeding Sales Budget.
• Support the preparation of new business quotations by utilizing standardized quoting templates.
• Ensure accurate receipt and review of customer purchase orders
• Ensure knowledge of BOMs, Drawings and Technical Specs
• Manage the full lifecycle of sales orders, including preparation, dispatch through the ERP system, collection and maintenance of shipping documentation, and timely invoicing.
• Collaborate in the successful implementation of new projects by coordinating with the Business Development, Sales, and Operations teams, ensuring seamless execution and customer satisfaction.
• Some travel may be required to meet with Customer; local or on install sites

Purchasing/Sourcing:
• For managed line of business, serve as the primary point of contact for all vendor-related commercial communications, ensuring clear and effective interaction.

• Leverage customer-driven forecasts to support the planning and demand management of Cables, Repower, CPX projects and New/Special Projects.
• Generate and manage vendor purchase orders based on agreed-upon demand and project timelines.
• Coordinate and expedite (as necessary) vendor order production to ensure on time delivery – track progress regularly via email/phone communication with vendors
• Ensure purchase orders are entered into ERP Coordinate incoming shipments from vendors.
o Track shipment progress
o Assist warehouse supervisor incoming deliveries with external trucking companies and internal receiving team
• Partner with the logistics team to coordinate the inbound shipment process, ensuring timely delivery of goods.
• Ensure proper receipt of goods in the ERP system, adhering to established procedures and accuracy standards.
• Assist with AP invoice preparation as necessary.

Daily Operations
• Create, receive, and print production orders for Production Supervisor
• Regularly assess customer build plan and highlight any potential issues with material based on sales changes to Commercial Manager
• Update daily production tracking board with updates from previous day’s assembly work
• Update visual aids on production floor to reflect current information
• Facilitate daily morning meeting and record SQDIPF information monthly
• Assist in monitor internal and external NCRs
• Update relevant KPI information monthly
• Conduct with monthly inventory cycle counts and assist in ensuring accurate reporting to Controller
• Ensure minimal excess inventories when product lines become discontinued
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Environmental, Health & Safety

• Wear required Personal Protective Equipment [PPE]
• Participate in company sponsored safety training
• Follow safe work practices
• Report unsafe/hazardous conditions
• Comply with the company’s Health, Safety, Environmental, and Quality [HSEQ] Policy, E002

General

• Work on continuous improvement of all facets under your responsibility and document results
• Self-development
• Any other duties for which you are deemed capable of by senior management

Requirements:

• Proficient in MS Office Suite
• Knowledge and understanding of ERP systems
Strong written and verbal communication skills