New Case Coordinator in Chicago, Illinois at Malman Law

Job Description

About Malman LawAt Malman Law, we are committed to seeking justice for individuals and families harmed by negligence. Our firm is built on trusted teams, accountability, and a shared mission to advocate fiercely for our clients. We invest in our people, our processes, and our technology so our team members can thrive while delivering exceptional legal service.

Position SummaryMalman Law is seeking a New Case Coordinator to join our fast-paced and client-focused team. This role is critical in supporting clients at the earliest stages of their case and ensuring matters are properly documented, organized, and advanced efficiently.

The ideal candidate is detail-oriented, highly organized, and comfortable managing a heavy workload while communicating professionally with clients, medical providers, and internal team members. This position works closely with attorneys, paralegals, and team leads to move cases toward successful resolution.

Key ResponsibilitiesMaintain familiarity with each case assigned within your caseload

Enter and update all case information, deadlines, and notes in SmartAdvocate

Perform backup intake calls in accordance with firm intake protocols

Coordinate with attorneys, paralegals, and other staff assigned to each case to advance matters efficiently

Keep clients informed and provide copies of relevant file documents as appropriate

Request, track, and follow up on medical records and medical bills for assigned cases

Post all case costs, including expected but not yet invoiced expenses (e.g., investigators, consultants)

Monitor dashboard metrics and KPIs, actively working toward maintaining strong performance standards

Attend and participate in weekly team meetings and firm-wide trainings

Follow and maintain all firm policies, procedures, and compliance standards

Qualifications & SkillsPrior experience in a legal, intake, case coordination, or client-facing role preferred

Strong organizational and time-management skills with the ability to manage high-volume requests

Excellent written and verbal communication skills

Ability to work independently while collaborating effectively within a team environment

Comfortable working in a fast-paced, deadline-driven setting

Proficiency with case management systems (SmartAdvocate experience is a plus)

Commitment to professionalism, client service, and the firm’s mission and values

Work Environment & CultureModern office setting with hybrid work-from-home days

Casual work attire

On-the-job training and growth opportunities

Supportive, team-oriented culture focused on professional development

At Malman Law, you’ll join a team that is invested in your success while working together to deliver meaningful results for our clients.

Compensation & BenefitsMalman Law offers a competitive compensation and benefits package, including:

401(k) and retirement plan options

Medical, dental, and vision insurance

Health Savings Account (HSA) and Flexible Spending Account (FSA)

Life insurance

Employee Assistance Program (EAP)

Paid time off

Employee referral program

Equal Employment OpportunityMalman Law is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Use of Artificial Intelligence in the Hiring ProcessMalman Law uses ADP Workforce Now as our Applicant Tracking System (ATS). As part of our recruitment and hiring process, certain AI-enabled tools within this system may be used to assist with resume review, application organization, and candidate matching.

These tools are used solely to support the recruitment process and do not replace human judgment. All applications are reviewed by a human recruiter or hiring manager before any employment-related decisions are made.

In accordance with applicable Illinois law, including amendments to the Illinois Human Rights Act governing the use of artificial intelligence in employment decisions, Malman Law provides this notice to ensure transparency. We do not use artificial intelligence in a manner that unlawfully discriminates against applicants or employees on the basis of any protected characteristic.

Notice to Recruiters & Staffing AgenciesMalman Law does not accept unsolicited resumes, referrals, calls, or outreach from staffing agencies, search firms, or third-party recruiters. Any resumes or candidate information submitted without a prior written agreement will be considered the property of Malman Law, and no fees will be paid.

Please do not contact hiring managers or firm leadership directly regarding this posting.