Technical Customer Support Specialist in Brazil, Indiana at Jobgether

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Technical Customer Support Specialist based in Brazil.

In this role, you will join a long-standing technology services environment dedicated to supporting dental practices with reliable software and IT solutions. You will act as a key point of contact for customers, ensuring they receive timely and effective technical assistance across multiple channels. The role combines troubleshooting, problem-solving, and customer communication in a fast-paced support setting. You will work closely with internal teams to resolve issues and improve product performance. This position offers exposure to both software and technical systems used in real-world clinical environments. It is ideal for someone who enjoys learning, helping users, and contributing to continuous service improvement. You will play a direct role in ensuring smooth daily operations for end users while enhancing overall customer satisfaction.

• Provide responsive technical support to customers via phone, email, and chat, ensuring clear and professional communication at all times.
• Diagnose, troubleshoot, and resolve software and technical issues, identifying root causes and implementing effective solutions or workarounds.
• Accurately document all customer interactions, troubleshooting steps, and resolutions within the ticketing system.
• Create, update, and maintain internal knowledge base articles, FAQs, and support documentation.
• Escalate complex technical issues to engineering or product teams when necessary and ensure proper follow-up.
• Monitor and meet service-level targets while maintaining high-quality customer support standards.
• Collaborate with cross-functional teams to share customer feedback and contribute to product and process improvements.
• Stay up to date with product updates, system changes, and relevant technical best practices.
• Manage and prioritize support requests across multiple communication channels in an organized and efficient manner.

• Minimum 2+ years of experience in technical support, SaaS support, or a similar customer-facing technical role.
• Fluent English communication skills, both written and verbal.
• Experience working with dental practice management software and dental imaging software.
• Familiarity with ticketing systems such as Zendesk, Freshdesk, Intercom, Jira Service Management, or similar tools.
• Experience using workflow or automation tools such as Zapier and project management tools like Trello or equivalents.
• Strong analytical thinking and problem-solving abilities with a structured troubleshooting approach.
• Ability to clearly explain technical concepts to non-technical users in a simple and supportive way.
• Strong organizational skills with attention to detail and the ability to manage multiple tasks simultaneously.
• Comfortable working independently in a remote environment with a reliable internet connection.
• Preferred: experience creating help documentation, knowledge base content, or customer-facing guides.
• Preferred: exposure to B2B software environments, automation tools, or workflow integrations.
• A proactive, customer-focused mindset with curiosity and willingness to learn new systems quickly.

• Fully remote position with flexible work setup.
• Competitive monthly compensation ranging from $1,400 to $1,800 USD, based on assessment.
• Stable, long-established organization with a strong and loyal customer base.
• Opportunity to gain hands-on experience with specialized healthcare and dental software systems.
• Supportive, collaborative team culture with experienced professionals.
• Clear opportunities for professional growth and technical skill development.
• Direct impact on customer satisfaction and product improvement initiatives.