Part-time Customer Service Associate in York, Pennsylvania at YWCA York

Department: Operations

Reports to: Chief Operations Officer

FLSA: Non-Exempt, Part-Time, 20 hours/week with up to 40 hours per week covering vacations and PTO for customer service team

Summary: The Part-time Customer Service Associate performs an integral role to organizational operations by managing the front reception area, supporting parents, clients and families, accepting and processing payments, and overseeing the rental process of spaces available for rent at YWCA York. This role serves as an ambassador of first impressions and is critical to providing an outstanding experience for all members, families, children, and guests.

Essential Duties and Responsibilities

• Work a part-time schedule of approximately 20 hours per week, with flexibility as needed to support organizational operations.
• Manage the front reception area, serving as the first point of contact for parents, clients, families, and visitors.
• Provide exceptional customer service by responding to inquiries in person, over the phone, and via email in a timely and courteous manner.
• Maintain a well-organized workspace and ensure accurate recordkeeping, documentation, and filing of customer information.
• Accept and process payments accurately, including handling cash, credit card transactions, and issuing receipts in accordance with organizational procedures.
• Support parents, clients, and families by providing information on programs, services, and facility usage.
• Coordinate and oversee the rental process for facility spaces, including scheduling, documentation, and communication with renters.
• Ensure all rental agreements, forms, and payments are properly completed and recorded.
• Assist with general administrative tasks to support daily operations and ensure a smooth, welcoming environment.
• Uphold the organization’s standards of professionalism, confidentiality, reliability, and dependability at all times.

Education and Experience

• Minimum of a High School Diploma or GED.
• Minimum of 3 years comparable work and/or volunteer experience.
• Proficiency in Microsoft Office, Outlook Email, and managing phone systems.
• Customer service and cash handling experience preferred.

Job Knowledge, Skills and Abilities

• Must be available to work on Saturdays and evenings as needed to support events and operational needs.
• Demonstrated knowledge of customer service best practices, with a commitment to providing a welcoming, professional, and responsive experience to diverse populations.
• Strong interpersonal and communication skills, with the ability to interact effectively with parents, children, clients, staff, and community members both in person and through various communication channels.
• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks, schedules, and priorities in a fast-paced environment.
• Ability to handle confidential and sensitive information with discretion and professionalism.
• Solid cash-handling and basic financial transaction skills, including accuracy in processing payments and maintaining records.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and the ability to learn and navigate organizational systems such as scheduling platforms, databases, or point-of-sale systems.
• Strong problem-solving skills with the ability to remain calm, resourceful, and solution-oriented when addressing customer concerns or unexpected situations.
• Ability to work independently with minimal supervision while also functioning effectively as part of a team.
• Demonstrated reliability, punctuality, and dependability in maintaining scheduled work hours and responsibilities.
• Ability to manage front desk operations, including prioritizing walk-in needs, phone calls, and administrative tasks simultaneously.
• Strong time management skills with the ability to meet deadlines and maintain workflow efficiency.
• Basic knowledge of administrative and office procedures, including filing, recordkeeping, and documentation practices.
• Cultural competence and the ability to work effectively in a diverse and inclusive environment aligned with the mission of YWCA York.
• Professional demeanor and appearance, with the ability to serve as a positive ambassador for the organization.
• Flexibility and adaptability to changing schedules, priorities, and operational needs.

Physical Requirements

In addition to the duties listed above, this position also has physical components as listed below. The list is intended to give an overview of the position as performed by a person without disabilities. In conformance with the Americans With Act, the YWCA York will make reasonable adjustments to enable an otherwise qualified individual with a disability to perform the essential functions of the position with or without accommodation where necessary.

• Ability to lift, push, and/or pull up to 25 pounds.
• Ability to sit at a desk for long periods of time.
• Ability to move oneself to different areas of the building as needed.
• Frequent standing, sitting, walking and typing.

Equal Employer Opportunity Statement

We are an Equal Opportunity Employer and are committed to providing a workplace free of discrimination. All employment decisions are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic under applicable federal, state, or local laws.