REVELxp - Hospitality Manager, Vanderbilt University in Nashville, Tennessee at Revel XP LLC

ABOUT REVELXP

REVELxp is a premier sports hospitality company. We work with hundreds of college and professional teams and major sporting events to deliver exceptional fan experiences, including full-service tailgates, premium hospitality events and exclusive ticket packages. In addition to managing fan experience offerings, we also provide comprehensive hospitality solutions to our team and event partners with event staffing, event management, premium hospitality management and venue installations.

We are growing at a rapid pace and are looking for goal-oriented, purpose driven, high-energy individuals to join our team!

We created REVELxp to reimagine and redefine game day with memory-making experiences that ignite fan passion, drive attendance, and build loyalty for sports and entertainment brands across the world. We believe that sports play a powerful, community building part in society and we work with the purpose of amplifying the social experience around gameday.

This is why jobs here at REVELxp offer countless ways to create memorable experiences - from hospitality to operations to revenue generation. Our fast-paced, fun environment is what helps us create true partnerships with the professional sports properties we work alongside. The REVELxp team seeks to grow with innovative self-starters who want to be a part of reshaping fan experiences across the nation. We operate along a core set of values that set us apart in how we work and who is a great fit for our team: service, entrepreneurship, and joy.

POSITION SUMMARY

The Hospitality Manager oversees premium seating management operations for REVELxp, a premium sports experience company. The ideal candidate exemplifies a servant leadership style of working with others and demonstrates a passion for customer care and company service offerings. A love of college sports is a big plus!

This role reports to the Regional Hospitality Director.

KEY RESPONSIBILITIES

Primary duties include, but are not limited to:

• Manage and oversee the direct client relationship on designated campus.
• Establish and lead an on-campus satellite office performing administrative duties, logistical tasks, etc.
• Manage and mentor full-time and/or part-time staff.
• Attend, stay informed, and think creatively on the interworking of the client athletic department.
• Prioritize, fulfill, and manage assigned sport-specific roles (football, basketball, baseball, and other sport/events) and duties for premium seating areas at events during multiple sports seasons.
• Manage the team responsible for recruiting, hiring, and training intern and game day/event staff.
• Manage the administration of on-campus payroll processes for game day staff, including any necessary background checks, e-verification, direct deposit functions, hours documentation, etc.
• Establish and maintain positive relations with diverse groups, including donors and seat holders, game day staff, vendors, and university administration.
• Design and produce effective communication media, including services guides, menu portfolios, web-based communication, newsletters and other correspondence.
• Effectively communicate within the athletic department of the following: presentation of proposed operating budget; provision of pre-season report detailing maintenance and facility problems; provision of post-game reports detailing operational and maintenance issues; presentation of year-end report
• Implement/maintain procedure for booking, rental, and operation of off-season/outside events in designated athletic facilities, when applicable.
• Participate in project coordination at conference championship fan events, when requested

KEY ACCOUNTABILITIES

• Work collaboratively and proactively within team and across departmental functions, with a focus on identifying solutions and achieving goals
• Communicate professionally and proactively engaging with multiple communication models and platforms
• Maintain a strong attention to detail
• Effectively receive and apply feedback and direction

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent experience
• 2-5 years of relevant experience in customer service and hospitality roles
• Proficiency in Microsoft Office programs required; working knowledge of creative platforms preferred
• Proven ability to lead and train part-time and/or full-time customer service staff

PHYSICAL REQUIREMENTS

• Ability to stand and walk for extended periods during events
• Ability to lift and carry items up to 25 pounds (e.g. event materials)
• Ability to bend, stoop, and reach
• Manual dexterity to handle event materials and technology
• Ability to work in varied environmental conditions, including outdoor spaces
• Good visual acuity and attention to detail
• Ability to travel to event sites, including international, as needed

WORK ENVIRONMENT

• Combination of office and on-site event environments
• Fast-paced conditions during events
• Frequent interaction with clients, vendors, and large groups
• Ability to work weekends, evenings, or multi-day work assignments