Client Success Director in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Success Director in the United States.

This senior client-facing leadership role sits at the center of post-sale success, driving long-term value realization across a portfolio of strategic enterprise accounts. You will act as a trusted advisor to senior stakeholders, ensuring clients fully adopt and expand the use of data and analytics solutions to achieve measurable business outcomes. The role blends strategic account management, consultative engagement, and commercial ownership with a strong focus on retention, renewal, and growth. You will regularly engage with executive decision-makers, lead business reviews, and translate client needs into actionable strategies. Operating in a fast-paced, global environment, you will collaborate closely with cross-functional teams to ensure seamless delivery and continuous improvement. This is a high-impact position where customer success directly influences revenue expansion and long-term partnerships.

• Serve as the primary post-sale point of contact for a portfolio of enterprise and strategic clients, ensuring long-term satisfaction and value realization.
• Act as a trusted advisor by leading strategic discussions, ROI planning, and Quarterly Business Reviews with senior stakeholders.
• Drive adoption, utilization, renewal, and expansion by identifying risks, resolving blockers, and uncovering growth opportunities.
• Monitor client health metrics, usage data, and renewal timelines to proactively design and execute success strategies.
• Collaborate with implementation, product, sales, and support teams to ensure seamless delivery aligned with SLAs and KPIs.
• Represent the voice of the customer internally by translating feedback into product and service improvements.
• Manage escalations and complex account challenges with a solution-oriented and ownership-driven mindset.

• 15+ years of experience in post-sale client management, ideally with high-touch enterprise or strategic accounts.
• Bachelor’s degree required; Master’s degree preferred.
• Strong ability to connect client business objectives with technical product capabilities and data-driven solutions.
• Proven experience managing complex, multi-divisional and multi-geographical customer environments.
• Excellent communication, presentation, and executive-level stakeholder management skills.
• Demonstrated success working in cross-functional environments (Product, Sales, Operations, Support).
• Advanced proficiency in MS Excel, PowerPoint, and Word.
• Strong ownership mindset with a proactive, problem-solving and results-driven approach.
• Continuous learning orientation and ability to build expertise through collaboration and structured development.

• Competitive base salary range: $123,100 – $206,800, plus commission eligibility.
• Generous paid time off, increasing with tenure.
• Up to 16 weeks of 100% paid parental leave after one year of employment.
• Comprehensive health, dental, and vision insurance coverage for employees and dependents.
• Paid sick leave and paid volunteer days with donation matching through a corporate giving program.
• 401(k) plan with company matching contributions.
• Education assistance and ongoing training and development resources.
• Wellness support, including discounted wellness membership programs.