Compliance Specialist II in Schaumburg, Illinois at Wheels, Inc.

Ensure accuracy of titles in inventory, resolving ownership and other issues and processing corrections through appropriate jurisdictions as necessary. Take appropriate actions to ensure that titles are in-house within timeliness metric and are available at vehicle sale. Exercise sound judgment to control expenses while maintaining quality and accuracy. Understand Wheels commitment to responsiveness and quality and conduct all business actions under these expectations.

KEY RESPONSIBILITIES:

• Understand how your daily work efforts contribute to the team and KPIs/SLAs
• Participate at morning huddle to work as a team to realign priorities depending on client need.
• Manage billing, expensing, charging ad-hoc fees and appropriately identifying when to expense or billback based on client or transaction type
• Diligently work client requests by completing them within in expected timeframes and keeping estimated completion revised as needed. Maintain a 90% of completing requests to original ECD. With a zero% past ECD.
• Correspond with internal people, drivers and clients in a professional regard always.
• Investigate titles not “in-house” by contacting jurisdiction, dealers, and/or drivers to ensure timeliness metric of less than 10% of titles outstanding over 6 months is maintained.
• Submit appropriate paperwork to correct title discrepancies and ownership issues.
• Apply for duplicate titles, salvage titles, bonded titles as needed to accurately secure company assets. Submit appropriate paperwork to jurisdictions or tag agents.
• Resolve issues preventing title issuance, e.g. signatory issues, improper documentation, possible skipped title, etc. using contact network, title bonds, etc. Escalate issues to manager and account teams as appropriate.
• Process title and registration amendments as requested for lessee name changes.
• Request titles from drivers via letter or email for those jurisdictions using in-state addresses for mailing purposes.
• Use available resources including title aging reports in Tableau, Title Inventory system, and Title Maintenance System, to maintain title inventory within metrics for timeliness and availability at sale and to document transaction status.

• Escalate to manager potential events that would result in missing metrics.
• Maintain data in appropriate systems.
• Complete title pulls and meet daily targets set

• Other duties as assigned.

SKILLS/COMPETENCIES:

• Excellent prioritization, accuracy and attention to detail
• Good written and verbal communications
• Problem solving
• Multi-tasking in fast paced environment
• Self-starter
• Work well in a team environment

EDUCATION and/or EXPERIENCE:

• High school diploma or equivalent.
• 2 years office experience
• Familiarity with windows-based PC applications

PHYSICAL DEMANDS:

Employee is required to get around to various parts of the building multiple times daily including upstairs, speak, hear, and see, and use hands and fingers for computer keyboard and phone.

Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care. Please click here for an overview of the benefits available to you and your family.

Pay Range:

The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here.

As one of the largest fleet management companies in North America, Wheels features a portfolio of 900,000+ vehicles under management across the continent, a global alliance in 61 countries, and a client base that consists of some of the best-known businesses in the world. No matter the industry type or business size, we’re proud to work across sales and service fleets, trucks and equipment, and last mile delivery to ensure we power your potential.

The culture at Wheels is the secret to our 80+ years of success. And the reason people choose to join — and stay with — our team.

When you join the team, you'll work with professionals who are passionate, friendly and smart. We foster a welcoming and inclusive environment for all, combined with the encouragement to continuously learn and grow. From day one, we invest in your long-term development through annual performance goals and reviews, educational and wellness programs, awards and celebrations, and more.

Ready to experience the Wheels culture for yourself?

• 10 years average employee tenure

• 10 times recognized as one of Chicago's Best and Brightest Companies to Work For

• 50+ health, wellness and engagement benefits

• 2,500+ online learning programs

Diversity: Wheels deeply values the strength of diversity both in the communities we serve and our own employee base. This includes treating everyone as equal, respecting and valuing diversity, providing equal opportunity and fostering a safe space to work.

Community: We are heavily involved in the communities where we operate. We offer opportunities for employees to make a positive impact through mentorship and tutoring elementary school students, participating in blood drives, donating to United Way and other charitable organizations in the greater Chicagoland and Toronto areas.

Sustainability: Wheels is actively committed to becoming a cleaner fleet management company through recycling programs, public transportation support and more.

We Are Dedicated to the Safety and Health of our Employees

Our employees are critical to delivering on our commitment to client success, which is why we offer a variety of programs focused on the health and wellness of our people.

We hire people who have a customer-focused mindset and a strong collaborative nature. Because at Wheels, customer service and teamwork don't just happen in the office. It is during the informal moments when employee trust is strengthened and friendships are made. We value these moments, which is why we host departmental contests, summer gatherings, family events, holiday celebrations and more.

At Wheels, your well-being is our priority. As part of our commitment to your health and well-being, we’re proud to offer access to the Advocate Health Care Wellness Portal—a personalized platform designed to help you take charge of your health journey.

The 2026 Wellness Program is designed to support you in achieving your personal health goals. Best of all, it’s flexible and fits into your busy lifestyle.

This program is designed to support your overall well-being—physically, emotionally, and financially—by providing tools and incentives that encourage healthy living.