Senior Manager, Partner Success in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Manager, Partner Success in the United States.

This role offers an exciting opportunity to lead strategic partner success initiatives within a fast-growing and innovative identity security environment. The position focuses on strengthening partner relationships, driving successful deployments, and enhancing collaboration across sales, customer success, technical services, and enablement teams. You will play a critical role in helping partners maximize performance, improve operational effectiveness, and expand their capabilities within complex enterprise and identity governance ecosystems. The role combines strategic relationship management, data-driven analysis, technical understanding, and business growth responsibilities in a highly collaborative setting. You will work closely with regional and global stakeholders to identify risks, optimize partner engagement, and support long-term customer success outcomes. This is an ideal opportunity for a relationship-focused leader who thrives in dynamic environments and enjoys driving measurable impact across strategic partner networks.

• Build and maintain strong relationships with strategic partners through regular engagement, performance reviews, and collaborative success planning initiatives.
• Gather and analyze partner feedback to identify opportunities for improving processes, tools, enablement programs, and overall partner experience.
• Advise partners on operational best practices, strategic growth opportunities, and improved ways of working based on performance metrics and field insights.
• Collaborate with Customer Success Managers, Technical Account Managers, and Expert Services teams to evaluate partner performance, identify risks, and support project success.
• Monitor deployment timelines, go-live activities, and project health across regional partner networks to proactively address delivery or adoption challenges.
• Recommend and coordinate corrective actions for projects at risk, including escalation support, additional services engagement, or operational interventions.
• Profile partners based on performance, certifications, deployment success, and regional expertise to support strategic recommendations for enterprise customers.
• Track and analyze partner engagement across support platforms, documentation portals, forums, and community tools to identify adoption trends and optimization opportunities.
• Contribute to partner-focused events, workshops, newsletters, and enablement initiatives designed to strengthen partner knowledge and engagement.
• Support business growth initiatives through upsell, cross-sell, and expansion opportunity management while assisting with contract and pricing discussions.
• Communicate product vision, roadmap updates, and strategic initiatives to partners and internal stakeholders.
• Continuously identify opportunities to improve internal processes, partner collaboration models, and operational efficiency across cross-functional teams.

Requirements:

• Bachelor’s degree in Engineering, Information Technology, Business, or a related field, or equivalent professional experience.
• 10+ years of experience in partner success, channel management, partner enablement, customer success, or related roles within IAM, IGA, cybersecurity, or enterprise SaaS environments.
• Strong domain expertise in Identity and Access Governance (IAG), user lifecycle management, provisioning, and reconciliation processes.
• Deep understanding of channel sales dynamics, partner ecosystems, and go-to-market strategies within enterprise technology environments.
• Proven experience managing strategic partner relationships and supporting enterprise or government-focused customer engagements.
• Excellent communication, presentation, and relationship-building skills with the ability to engage executive-level stakeholders.
• Strong analytical and problem-solving abilities with experience using performance metrics and operational data to drive business decisions.
• Ability to thrive in fast-paced, high-growth environments while managing multiple priorities independently.
• Experience working cross-functionally with sales, enablement, support, and customer success teams.
• Familiarity with sales enablement tools, partner engagement platforms, and enterprise software ecosystems is preferred.
• Experience with federal or governmental organizations is considered an advantage.
• Strong technical communication skills and the ability to explain complex identity and security concepts clearly to varied audiences.
• Positive, adaptable, and proactive mindset with strong organizational and stakeholder management capabilities.

Benefits:

• Competitive compensation package with growth opportunities.
• Exposure to cutting-edge identity security and enterprise SaaS technologies.
• Collaborative and high-energy work environment focused on innovation and professional development.
• Opportunities for career advancement within a rapidly growing global organization.
• Flexible and dynamic workplace culture that supports continuous learning.
• Participation in strategic partner and enterprise transformation initiatives.
• Access to training, enablement resources, and professional skill development programs.
• Inclusive and diverse workplace environment focused on collaboration and belonging.
• Opportunity to work with leading enterprise customers, partners, and global stakeholders.
• Comprehensive healthcare and employee support benefits.