Guest Relations Associate in Coeur d'Alene, Idaho at Kootenai Health

Guest Relations Associate

Shift Hours: 9am-5pm or 11:45am-8:15pm

Position Summary:

Leads the customer experience in the Kootenai Café by demonstrating exceptional kindness to guests and co-workers. Displays a positive attitude and willingness to serve others.

Responsibilities:

• Supports customer throughput by creating fast and efficient retail transactions.
• Welcomes guests and provides information on Kootenai Café menu items and to-go offerings
• Maintains cleanliness and product quality by keeping food products stocked and customer areas including the lobby and food serving areas clean and safe at all times
• Operates point of sale system and cash handling for retail transactions with guests
• Supports other members of Hospitality Services team as needed
• Performs other related duties as assigned
• Familiar with standard concepts, practices, and procedures within the field
• Regular and predictable attendance is an essential job function

Requirements and Minimum Qualifications:

• Three years of customer service experience preferred
• Minimum of one-year experience with point of sale system operation in a retail environment preferred
• Current Idaho Food Handlers Card or must obtain within 90 days of hire
• Strong interpersonal skills along with the ability to maintain complete confidentiality and sophistication in social and professional settings
• Excellent communication skills
• Creative problem solving ability

Working Conditions:

• Ability to lift a minimum of 25 pounds
• Must be able to maintain a standing and/or sitting position
• Typical equipment used in a food preparation job
• Must be able to stoop, crouch or bend
• Must be able to push, pull, or transport heavy equipment

About Kootenai Health

Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet™ Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an employer and a healthcare provider.

As your next employer, we are excited to offer you:

• Comprehensive medical coverage, including fully employer‑paid options for eligible full‑time employees, plus affordable plans for part‑time staff. Benefits begin on the 1st of the month following 30 days of employment.
• Dental, vision, life, and pet insurance, with telemedicine and wellbeing resources available to all employees
• Tuition assistance after 90 days to support your professional growth
• Retirement plans with pre‑tax and Roth options and employer matching from 3%–6%
• Competitive pay, plus night, weekend, and PRN shift differentials
• Award‑winning wellness program with coaching, financial wellness resources, and free or discounted access to fitness centers and premium wellbeing apps
• PerkSpot discounts providing access to thousands of exclusive deals in over 25 categories
• And an employee referral bonus program

Kootenai Health provides exceptional support for extraordinary careers. If you want to work on a high-quality, person-centered healthcare team, we can't wait to meet you!

Apply today!

Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.