Dispatcher Supervisor in Villa Rica, Georgia at SUGAR FOODS LLC

Dispatcher Supervisor

Job Title: Dispatch Supervisor – Trucking Operations
Position Location: Villa Rica, GA (on site)
Reports To: Fleet Manager

About the Company

Sugar Foods is a privately owned company with production facilities in Georgia, Massachusetts, California, and Mexico. Our products are sold and distributed throughout the U.S. and Canada. Sugar Foods manufactures and packages croutons, tortilla chips, crispy toppings, as well as cheese-based toppings. Additionally, Sugar Foods packages a variety of items including sugar, sweeteners, powdered creamer, and dried fruits and nuts.

The Sugar Foods Way

At Sugar Foods, the Customer is King, and our team is our Family. The vision of Sugar Foods is for our products to be on every plate and in every cup. We continue to grow our business and adapt to changing business conditions to consistently provide value to our customers, our associates, and our community, by adhering to high standards of quality and safety and always acting in a respectful and responsible manner.

Position Summary

The position will report to the Fleet Manager. The role will be responsible for the daily coordination of dispatch operations to ensure efficient, safe, and timely transportation of freight. This role supervises the dispatchers involved in routing, scheduling, and communication between drivers, customers, brokers, and internal supply chain teams. The Dispatch Supervisor is responsible for selecting and training dispatchers and coordinating activity with the dispatch supervisor, supporting Owner Operator scheduling, driver recruitment and DOT Regulatory compliance efforts, including orientation activities, occasional driver safety meetings attendance and maintaining Driver Qualification Files (DQFs). This position requires strong leadership, problem‑solving skills, and the ability to thrive in a fast‑paced logistics environment.

Dispatch Supervision Key responsibilities:

• Develop and optimize daily and weekly routing and scheduling for company drivers and owner‑operators.
• Monitor load progress, track shipments, and proactively resolve delays or service issues.
• Coordinate closely with supply chain, warehouse, and distribution teams to align transportation needs with operational priorities.
• Communicate with brokers, shippers, and receivers to confirm appointments, resolve discrepancies, and maintain strong working relationships.
• Ensure compliance with DOT regulations, hours‑of‑service rules, and company safety policies.
• Maintain real‑time visibility of fleet activity using dispatch TMS systems and fleet telematics systems.

Customer & Partner Communication

• Serve as the primary point of contact for customers regarding load status, scheduling, and service expectations.
• Build and maintain relationships with freight brokers and logistics partners to secure loads and maximize fleet utilization.
• Provide timely updates and professional communication to internal and external stakeholders.
• Driver Support & Recruitment Assistance
• Assist with driver recruitment by coordinating interviews, onboarding schedules, and orientation sessions.
• Support HR in processing new‑hire paperwork and ensuring all required documentation is collected.
• Organize, maintain, and audit Driver Qualification Files in accordance with FMCSA regulations.
• Serve as a resource for drivers, helping address operational questions, equipment needs, and scheduling concerns.
• Track key performance indicators such as on‑time delivery, equipment utilization, and driver performance.
• Provide operational reports and recommendations to management to improve efficiency and service quality.

Administrative & Reporting Duties

• Maintain accurate dispatch records, load documentation, and system data.
• Incident reporting, compliance audits, and safety initiatives as needed.

Qualifications

• Experience in trucking, logistics, or transportation dispatch required.
• Strong understanding of DOT regulations, HOS rules, and transportation compliance.
• Excellent communication, multitasking, and problem‑solving abilities.
• Proficiency with dispatching software, TMS platforms, and Microsoft Office tools.
• Ability to work in a fast‑paced environment with shifting priorities.
• Prior experience supporting driver onboarding.

Core Competencies

• Operational planning and coordination
• Customer service and relationship management
• Attention to detail and regulatory compliance.
• Leadership and team support
• Time management and decision‑makin

U.S. Employment: If you have any difficulty using our on-line system, you may use the alternative method described below to contact someone about your interest in employment at Sugar Foods Corporation. Please reference this statement and job reference you are applying for when contacting us. Tel: 678-952-7051.

Sugar Foods is an E-Verify Company and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job applicant procedures. "Equal Opportunity Employer: Minority/Female/Veteran/Disabled/Gender Identity/Sexual Orientation"