Guest Engagement Ambassador in Atlanta, Georgia at Atlanta History Center

We are seeking a highly energetic and customer service-oriented individual to be the public face of the Atlanta History Center as a weekend, holiday, and evening Guest Engagement Ambassador (GEA).

Welcome and orient guests to the experience, share historical information, and facilitate ticketing and museum shop transactions. GEAs present interpretive information about the historic house museums using a variety of techniques, including but not limited to engaging conversations, guided tours, and craft demonstrations.

This position requires a warm, enthusiastic, and engaging demeanor. GEAs enjoy talking to guests and supporting team members. Successful GEAs work as part of a collaborative team, seek out opportunities to engage guests, be adaptable in a changing work environment, be willing to learn new methods and information, and have the flexibility to work our weekend and holiday shifts.

KEY RESPONSIBILITIES

General

• Develop a thorough knowledge of the Atlanta History Center and Goizueta Gardens. Seek out opportunities to engage guests in conversation about the historic houses, museum exhibitions, and gardens.
• Engage guests in conversation about the opportunities and highlights of AHC and help guests curate their visit. Answer general questions about Atlanta and AHC.
• Participate in all training programs and other opportunities as assigned by the supervisor.
• Understand safety and health protocols, including what to do in an emergency.
• Assist with opening and closing of exhibits within Museum and Historic Houses.
• Coordinate with the security team as needed for daily operations.
• Clean and sanitize work areas regularly.
• Other duties as assigned by supervisor.
• Must wear approved uniform daily.

Guest Experience

• Welcome and orient guests to Atlanta History Center.
• Process admission sales for individuals, group sales, school groups, or other visitors.
• Process retail museum shop sales and restock merchandise on a regular basis.
• Process daily ticketing reconciliation reports and close all open transactions. Ensure Galaxy Ticketing Software is balanced.
• Open and close exhibitions and upkeep workspace and other public areas.
• Operate Cyclorama film as needed.
• Offer the value of membership to every visitor. Answer all questions about benefits and values.
• When needed, provide reception services, including operating a multi-line phone system, answering all incoming lines, directing calls, and giving information as needed.
• Responsible for cash handling.

Historic Houses

• Develop a thorough knowledge of the historic houses and their histories and interpretative themes. Develop a thorough knowledge of approved interpretative techniques and new programs.
• Present factual, informative, and entertaining historical information. Regularly review material in-house manuals and interpretation updates to ensure accurate presentations. Conduct scheduled demonstrations and/or guided tours following specific program outlines to varied audiences.
• Assist with day-to-day operations of the historic house—opening/closing, collections care, cleaning, and private events. This work may be performed outdoors or indoors and in all types of weather conditions.

Evening and Weekend Events

• Support evening and weekend events by staffing registration and check-in desks, welcoming guests, and managing entry.
• Facilitate after-hours ticketing and museum shop retail sales, ensuring a seamless transaction experience for event attendees.
• Conduct specialized tours of historic houses during evening hours and special programming.
• Monitor the Swan House gate during open event hours to ensure security protocols are met while warmly welcoming arriving guests.

Requirements

• High School diploma and sufficient education to perform the required tasks and responsibilities of the position.
• Demonstrated customer service experience or comparable experience working with the public.
• Demonstrated ability to quickly adapt to a variety of situations.
• Experience with computers and automated data entry.
• Must be able to stand for long periods of time and be stationed outside in natural weather elements.
• Must be available to work at least three days a week, including weekday, weekend and holiday shifts

Background Check

• Satisfactory Criminal background check
• Satisfactory Financial background check

BENEFITS & PERKS

At the Atlanta History Center, we value your hard work and commitment. Here’s what we offer to ensure you feel appreciated and supported.

• Traditional 403(b) Retirement Savings Plan (pre-tax contributions), Roth 403(b) Retirement Savings Plan (after-tax contributions), Employer Non-Elective Contribution following the service requirements (100% vested)
• Free family membership; AHC event/program discounts, including summer camps; and a discount in the AHC Museum Shop, the on-site Souper Jenny, and Brash Coffee.
• Starting at $17.00 per hour, with a potential increase following 90 days of employment.