Guest Service Agent - Hotel in Mandau Talawang at Nadi Talent Group

We are partnering with a prestigious luxury hospitality group to recruit professional and service-oriented Guest Service Agents to join a high-standard hotel operation.

This role is ideal for hospitality professionals who are passionate about delivering refined service, understand 5-star standards, and take pride in creating memorable guest experiences.

• Act as a brand ambassador by providing a warm, personalized welcome; managing the "curb-to-room" experience, including escorting guests and performing in-room orientations.

• Perform efficient check-in and check-out procedures, ensuring all guest data, billing instructions, and preferences are accurately captured in the PMS.

• Review daily arrival reports to identify VIPs, birthdays, or anniversaries, coordinating with Housekeeping and F&B to ensure "wow" amenities are in place.

• Provide expert recommendations on local dining, hidden gems, and transportation, handling bookings and reservations with a high level of local knowledge.

• Act as the primary point of contact for guest feedback; take immediate ownership of complaints and follow through until the guest is fully satisfied.

• Manage the "Guest Service Center" (phones/digital messaging), directing internal requests to Engineering or Housekeeping to ensure rapid response times.

• Maintain a strong presence in the lobby during peak times, assisting with queue management and ensuring the atmosphere remains calm and luxurious.

• Suggestively sell hotel outlets, spa services, and room upgrades to enhance the guest experience and support hotel financial goals.

• Minimum 1.5 years of experience in a high-touch guest-facing role within a 5-star hotel or luxury resort.

• Fluent in English (both spoken and written) is mandatory; proficiency in a second or third international language is an advantage.

• Exceptional ability to "read the room" and adapt communication styles to different cultures and guest personalities.

• Proficiency in Property Management Systems and a high comfort level with mobile guest-service apps and digital communication tools.

• Sophisticated grooming and posture that reflects the "Golden Standards" of world-class hospitality.

• Ability to think on your feet and make empowered decisions to resolve guest issues without immediate supervision.

• Ability to remain active and on your feet for long periods, as this role involves significant movement throughout the lobby and guest floors.

• Willingness to work shift schedules, including weekends and public holidays.

• Competitive salary.

• World-class employee accommodation with a lounge, communal areas, and an exclusive leisure space.

• Opportunity to work with a luxury international hospitality brand.

• Professional, multicultural, and performance-driven environment.

• Exposure to global hospitality standards.

If you have experience in 5-star hospitality and are ready to elevate your career, we welcome your application.