Quality Improvement Specialist in Washington, District of Columbia at Pathways To Housing Dc Dsc

Quality Improvement Specialist

Reports to: Director, Population Health & Quality Improvement

Salary: $55,000 - $65,000

Position Purpose

Are you passionate about improving processes, ensuring quality, and helping organizations deliver exceptional services?

The Quality Improvement (QI) Specialist plays a key role in strengthening quality, compliance, and operational excellence across behavioral health programs. This position partners with leadership and frontline teams to improve workflows, support accreditation readiness, enhance documentation quality, and drive continuous improvement initiatives that positively impact client care and organizational performance.

What You Will Do

Quality & Compliance

• Conduct audits of clinical documentation and operational processes to ensure compliance with regulatory and accreditation standards
• Monitor quality trends, identify areas for improvement, and support corrective action planning
• Assist with regulatory reviews, audits, and accreditation activities, including CARF, DBH, and LBHA requirements

Process Improvement

• Support quality improvement initiatives that enhance service delivery, documentation practices, and operational effectiveness
• Track projects, action items, and compliance activities to ensure timely completion
• Analyze data and prepare reports, dashboards, and presentations that support informed decision-making

Training & Support

• Develop training materials, guides, and resources to support staff onboarding and ongoing quality education
• Provide support related to EHR workflows, documentation processes, and data integrity
• Collaborate with teams to improve clinical forms, templates, and documentation tools.

Qualifications

Required

• Bachelor's degree in Public Health, Healthcare Administration, Social Work, Psychology, Human Services, or a related field
• 3+ years of experience in healthcare compliance, quality improvement, auditing, or process improvement
• Experience working with Electronic Health Record (EHR) systems
• Strong Microsoft Excel and data analysis skills
• Excellent organizational, problem-solving, and technical writing abilities
• Ability to manage multiple priorities and work independently

Preferred

• Experience in behavioral health or healthcare settings
• Familiarity with CARF, DBH, LBHA, Medicaid, or other regulatory requirements
• Experience preparing for accreditation surveys or external audits
• Experience using the Credible Behavioral Health EHR

Certification

• Obtain Credible EHR Administrator Certification within 180 days of hire

Position Highlights

• Opportunity to drive quality improvement and operational excellence across a mission-driven behavioral health organization
• Lead accreditation readiness, compliance initiatives, and process improvement efforts that directly impact service quality
• Collaborate with leadership and frontline teams to strengthen systems, workflows, and client outcomes

Benefits: 

• 15 days of vacation to start plus 11 paid holidays
• 10 Paid Sick/Wellness leave
• Health Insurance (singles, partner, and family coverage offered), including an employer sponsored HSA account to offset the cost of copays and healthcare services
• Dental & Vision insurance
• Employer paid LTD Pathways' paid life insurance 403b Match
• Employer paid Employee Assistance Program
• Many additional employee paid services such as legal coverage, Short Term Disability, and pre-tax commuter benefits