Collections & Leasing Specialist in TAMPA, Florida at YMP Real Estate Management LLC

POSITION: Collections & Leasing Specialist

FLSA: Exempt

DEPARTMENT: Multi-Family

POSITION SUMMARY

The Collections & Leasing Specialist is a dual-function role responsible for supporting occupancy, revenue integrity, and regulatory compliance for income-restricted multi-family communities. This position manages rent collections and delinquency resolution while also performing leasing activities including applicant intake, eligibility qualification, and lease execution.

The role serves as a primary point of contact across the resident lifecycle from applicant screening through move-out — balancing financial accountability, affordable housing compliance, and a high standard of resident service.

This is a fast-paced, high-volume position supporting a 351-unit property. The role requires strong multitasking ability, excellent organizational skills, and availability to work Saturdays as part of the regular schedule.

GENERAL RESPONSIBILITIES

Collections & Accounts Receivable

• Manage rent collections for market rate property that has heavy Section 8 Voucher residents

• Analyze delinquent resident accounts and prepare reports identifying high-risk balances

• Monitor aging reports and collection activity and coordinate next steps with property leadership

• Reconcile resident ledgers and transactions to ensure accurate account balances

• Process rent credits, adjustments, and corrections in accordance with company policy and program guidelines

• Research and assess late fees, charges, and account discrepancies

• Negotiate and document payment arrangements with residents within company and program requirements

• Maintain complete and accurate documentation of all collection activity in the property management system

Leasing & Eligibility Processing

• Conduct leasing activities for the community, including tours (in-person)

• Respond to prospect inquiries and follow up to drive application completion

• Collect, review, and verify applicant documentation related to income, assets, and household composition

• Qualify applicants in accordance with property’s rental criteria, and other applicable affordable housing program requirements for Section 8 vouchers.

• Prepare, execute, and explain lease agreements and addenda accurately and clearly

• Coordinate move-ins, unit assignments, and file completion

• Support lease renewals, and transfers per company’s policy

Resident Relations & Communication

• Serve as a primary point of contact for residents and applicants regarding leasing, rent, and questions

• Clearly explain rent calculations and payment expectations in an empathetic and professional manner

• Resolve resident billing or leasing concerns in a timely, respectful manner

• Protect the confidentiality of resident personal and financial information at all times

Compliance & Legal Coordination

• Ensure all leasing and collection activities comply with Fair Housing, local housing, and local landlord-tenant regulations

• Identify accounts or tenancy issues requiring escalation, notices, or legal referral/evictions

• Coordinate with property management and legal counsel as necessary

• Maintain organized, audit-ready resident and applicant files

• Assist during company audits, file reviews, and reporting

Reporting & Process Support

• Prepare and distribute regular reports related to collections, leasing activity, and delinquency

• Identify trends affecting occupancy or rent payments and communicate findings to leadership

• Assist with the development and improvement of leasing and collections procedures

• Communicate pertinent information to property management, finance, and senior leadership

QUALIFICATIONS & EDUCATION

Required

• Minimum of 2+ years of experience as an Assistant Property Manager in multi-family residential property management

• Must have experience at a 250+ unit property, Class C or C- asset class

• Proficiency in Yardi with demonstrated hands-on experience in: Accounts Payable (AP), Accounts Receivable (AR), Lease Ledger — including charges, adjustments, and corrections, Move-out disposition processing, Rent collections and delinquency management, Lease renewals, and Month-end close processes

• Experience working with Section 8 Housing Choice Voucher (HCV) residents on a conventional (non-subsidized) property

• Education in Accounting, Finance, Business Administration, or a related field

• Working knowledge of income-qualified housing requirements

• Strong customer service, negotiation, and communication skills

• Proficiency in Microsoft Office (Outlook, Word, Excel, Teams, etc.)

• Ability to manage multiple priorities simultaneously in a fast-paced, high-volume environment

• Must be available to work Saturdays as part of the regular work schedule

Preferred

• Experience with housing local program and conventional properties

• Knowledge of landlord-tenant and eviction laws

• Experience with additional property management software (Yardi, CRM)

• Bilingual (Spanish/English)

• Intermediate Microsoft Office Skills

WORKING CONDITIONS AND ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. This role operates in a busy, high-traffic leasing office environment requiring the ability to manage multiple tasks and interruptions throughout the workday.

PHYSICAL DEMANDS

The physical demands described here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequently lift and/or move up to 10 pounds; occasionally up to 25 pounds

• Regularly required to sit, stand, walk, talk, and hear

• Occasionally required to use hands to handle or feel, reach, stoop, kneel, crouch, or crawl