Business Development Manager - Air Freight in Atlanta, Georgia at Fracht USA

• Identify, target, and close new airfreight business opportunities across the Atlanta and Southeast territories and assigned industry verticals
• Build and maintain a robust pipeline of prospective accounts with documented opportunity stages in CRM
• Prepare and present tailored proposals, support RFQs, and lead opportunity closure from qualification through contract
• Represent Fracht at trade shows, industry events, and networking forums to build market presence
• Partner with branch leadership to align BD activity with Fracht’s strategic growth priorities

• Own and grow a portfolio of large, complex, high-GP accounts across multiple trade lanes and service lines
• Develop and execute multi-year account plans with defined growth targets, expansion strategies, and risk mitigation
• Identify and pursue upsell and cross-sell opportunities aligned with each client’s evolving supply chain needs
• Conduct regular QBRs and executive-level business reviews (minimum 2 per year per account)
• Ensure less than 5% client attrition across managed portfolio and deliver 90%+ customer satisfaction

• Serve as the primary senior commercial point of contact for all assigned strategic accounts
• Build deep relationships across multiple stakeholder levels within client organizations
• Proactively identify and resolve service issues before they impact client satisfaction or retention
• Collaborate with operations, pricing, and customer service teams to ensure seamless delivery

• Lead pricing strategy and quoting for strategic accounts, balancing competitiveness with margin integrity
• Work closely with procurement and operations to ensure capacity alignment and service quality
• Monitor account-level GP performance and proactively address margin erosion
• Provide market intelligence and pricing feedback to inform Fracht’s commercial positioning
• Manage freight procurement including carrier rate negotiations, space allocations, and equipment availability to support account profitability and service commitments.

• Maintain accurate records of all client interactions, pipeline activity, and account plans in CRM (CargoWise, Salesforce)
• Provide regular sales forecasts and pipeline visibility to branch and regional leadership
• Participate fully in SOP updates, pricing initiatives, and commercial planning processes

• Bachelor’s degree in Business, Logistics, Supply Chain, or a related field preferred
• Minimum 8–10 years of experience in freight forwarding or international logistics, with demonstrated progression into senior commercial roles
• Proven track record of managing and growing large, complex accounts with significant GP responsibility
• Deep knowledge of airfreight (import and export), with additional exposure to ocean, customs, and/or warehousing preferred
• Experience managing carrier and vendor negotiations at a senior level
• Strong command of CRM tools and sales analytics; proficiency in CargoWise preferred
• Demonstrated ability to engage and influence at the executive level, both internally and externally

• Safely and successfully perform essential job functions consistent with ADA, FMLA, and applicable federal, state, and local standards
• Maintain regular, punctual attendance
• Must be able to sit for prolonged periods in an office or desk environment
• Must be able to talk, listen, and speak clearly on telephone and video calls
• Occasional travel to client sites, branch offices, and industry events required

Diversity and Inclusion

We believe in creating an inclusive environment where everyone feels empowered and supported. We encourage individuals of all backgrounds, identities, and abilities to apply. We are committed to diversity and are proud to be an equal opportunity employer.