TIMS VMI Service Coordinator in Haverhill, Massachusetts at Thomas Scientific LLC

POSITION SUMMARY

The TIMS VMI Coordinator is responsible for executing all Vendor Managed Inventory (VMI) activities at assigned customer locations in alignment with the VMI schedule and customer agreements. This role ensures optimal inventory levels, operational accuracy, and high customer satisfaction by managing on‑site inventory, maintaining strong customer relationships, and coordinating replenishment activities through ClearSpider.

The VMI Coordinator serves as the primary operational contact for VMI customers and collaborates closely with internal departments, including Purchasing, Inventory, Accounting, Customer Service, and Warehouse to ensure service levels are consistently met. The role also identifies new opportunities and operational insights to support Sales and continuous improvement.

KEY RESPONSIBILITIESOn‑Site Inventory ManagementReplenishment & Order ProcessingGenerate replenishment orders through ClearSpider and submit them to Customer Service for processing.Monitor backorders and proactively follow up with Purchasing, Inventory, Warehouse, and Customer Service to resolve delays.Communicate order status updates and expected delivery timelines to customers as needed.Customer Relationship Management

Cross‑Functional Communication

Sales Support & Opportunity Identification

Reporting & Continuous Improvement QUALIFICATIONS

COMPETENCIES

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position works primarily indoors in a temperature‑controlled environment; however, the employee may experience seasonal temperature variances and differing conditions at customer sites.

This role requires walking, standing, sitting, stooping, bending, and performing routine physical tasks associated with inventory handling. The employee must be able to occasionally transport up to 25 pounds and operate a pallet jack when needed.

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

This position is subject to moderate noise levels and potential chemical exposure depending on customer site conditions.Certain tasks may require the use of safety glasses and a safety vest.Work shoes must be worn at all customer facilities in accordance with safety requirements.