Entry Level | Online | Customer Service Hospitality in Boston, Massachusetts at Aisles & Abroad

We are seeking service-driven and detail-oriented individuals to join our team in a Customer Service Hospitality – Reservations role. This position focuses on assisting clients with coordinating reservations, managing booking details, and providing a smooth and positive customer experience.

This is an entry-level opportunity within the hospitality and travel space. No prior experience is required. Training and support are provided.

• Assist clients with making and managing reservations for hotels, resorts, and travel-related services
• Provide clear and professional communication regarding booking details and availability
• Support the reservation process from inquiry through confirmation
• Review reservation information for accuracy, including dates and guest details
• Maintain organized records of client bookings and communications
• Provide follow-up support and respond to customer questions as needed

• Strong communication skills with a customer-first approach
• Organized with attention to detail
• Comfortable using online systems and reservation tools
• Ability to manage tasks independently
• Customer service, hospitality, or administrative experience is helpful but not required

• Structured onboarding and training
• Access to reservation systems and travel resources
• Ongoing support and professional development
• Flexible work environment
• Collaborative and supportive team culture

This role is ideal for individuals interested in hospitality, reservations, and customer service, especially those looking to build experience in a structured, service-focused environment.