Assistant Director of NTHDC in Tampa, Florida at Tampa Housing Authority

Tampa Housing Authority

Reports To: Director – NTHDC FLSA: E

Summary

The Assistant Director serves as a senior leader supporting the Director in the strategic oversight, operational performance, and regulatory compliance of the organization’s HUD Performance-Based Contract Administration (PBCA) programs. This role is pivotal in advancing the organization’s mission, ensuring program integrity, and driving continuous improvement across all service areas.

Essential Job Functions

PBCA Operations & Compliance

• Support executive leadership and oversight of PBCA program operations, including voucher processing, contract administration, Management and Occupancy Reviews (MORs), and quality assurance.
• Ensure compliance with HUD regulations, PBCA program requirements, and federal housing guidelines.
• Assist in establishing and enforcing operational policies, procedures, and performance standards.
• Monitor key performance indicators (KPIs) to ensure contractual deliverables are achieved.
• Maintain current knowledge of regulatory changes and support timely implementation across operations.
• Participate in quality control frameworks to ensure accuracy, consistency, and compliance.
• Lead or support continuous improvement initiatives to enhance operational efficiency and service delivery.
• Address resident concerns, especially life-threatening health and safety issues, promptly and in compliance with HUD standards.
• Review and support approval of monthly invoices and performance reports.

Human Capital & Organizational Leadership

• Lead and develop a high-performing, mission-driven team across central and field operations.
• Support workforce planning and staffing aligned with operational needs.
• Promote a culture of accountability, collaboration, and continuous improvement.

Continuous Improvement & Innovation

• Assist in designing and implementing systems to measure and improve operational efficiency and effectiveness.
• Leverage industry best practices, data analytics, and technology solutions to optimize performance.
• Support standardization and documentation of processes across the organization.
• Drive innovation in service delivery models, including IT and automation solutions.

Stakeholder Engagement & Customer Service

• Foster strong relationships within the organization, owners, agents, and residents.
• Promote a high standard of customer service across all operational areas.
• Provide technical assistance and problem resolution to stakeholders.
• Ensure effective communication and responsiveness across all service channels.

Additional Responsibilities

• Attend and participate in leadership meetings and board reporting as required.
• Ensure consistent adherence to organizational policies and standards.
• Perform other duties as assigned to support organizational priorities.
• Participate in industry groups, stakeholder meetings and owner/agent trainings.

Knowledge, Skills, and Abilities

1. Deep knowledge of the PBCA/ Project Based Section 8 program, rules, regulations and all related regulatory, statutory and HUD issued guidance, handbooks, and CFRs.

2. Experience in housing compliance consulting, technical assistance, or advisory services.

3. 3–5 years of progressively responsible leadership experience in HUD programs, PBCA operations, and affordable housing compliance, with supervisory and departmental level responsibilities. Proven experience leading multi-functional teams across geographically dispersed operations.

4. Experience with HUD systems and ACC reporting requirements.

5. Strategic thinking and problem-solving.

6. Ability to manage multiple priorities in a fast-paced environment.

7. Ability to communicate effectively, both orally and in writing.

8. Ability to travel (up to 20%).

Minimum Qualifications

Bachelor’s degree in Business Administration, Public Administration, or related field. Minimum of 5 years of experience in housing, nonprofit management, or related sector. Strong leadership and supervisory skills. Proficiency in Microsoft Office Suite and housing compliance systems. Excellent communication and organizational abilities. Certification, training, or specialized degree preferred: NAHP, COS, PMP.

Other: Valid Florida Driver’s License; Insurable under the agency’s insurance policy.