Operations Clerk in Kalispell, Montana at Flathead Electric Cooperative
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Job Description
Position Open Until Filled
Union, Non-exempt, Full-Time
IBEW Union Position - Starting Wage: $27.08 per hour with step increases up to $29.51 per hour.
Location: Kalispell, MT (Onsite)
All Offers of Employment Conditioned on Pre-employment Drug Screening and Background Check and are Subject to a One-Year Probationary Period of Employment.
REASONABLE ACCOMMODATIONS STATEMENT
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
ESSENTIAL FUNCTIONS
- Primary person to receive after hours outage calls, calling out trouble and emergency crews, dispatchers, and supervisors as needed; provide crew and member communication as the situation dictates; informs priority outage call member list before planned outage occurs; calls members to assure that power has been restored.
- Maintain a 100% thorough and accurate record of outages, including system status and crew locations; ensuring ongoing radio communication for safety purposes.
- Receives and processes requests for cable locations and coordinates same with other utilities to ensure effective location procedures. Arrange for emergency locates as the need arises.
- Accurately generate, prepare and route service orders to the appropriate department as needed.
- Maintain OMS and records ensuring accurate and complete information regarding the configuration of the distribution facilities throughout FEC territory.
- Answer general questions from the public regarding FEC policies and procedures, directing inquiry to appropriate employee when necessary.
- As is needed, will back up dispatcher and other department personnel.
- As time allows each day, spend time reviewing and learning the duties of the position in order to promote greater working knowledge.
- When performing all responsibilities, is efficient, timely, accurate, and confidential. Constantly reviews work assigned to establish proper priority to meet the individual needs/deadlines of each task/project.
- Always assist members/vendors/employees and the general public in a courteous and professional manner ensuring their continued satisfaction with FEC. Work in harmony and show respect to all fellow employees in order to promote an effective and pleasant working environment.
- Maintain ongoing communication with supervisor regarding situations requiring immediate attention, problems/concerns, questions, etc.
- In pursuit of zero workplace incidents, promotes and maintains a positive safety culture while adhering to all applicable policies outlined in the Safety Manual. Reports all incidents and potential safety hazards in a timely manner to supervisor or Safety Coordinator.
- Become familiar with and keep current with FEC objectives and applicable policies.
- Performs other duties as assigned by management applying the same skill and enthusiasm as with regularly assigned responsibilities.
Education: High School Diploma or equivalent.
Job Related Experience: 1 to 4 years in an office, dispatching experience preferred.
Supervision: No Experience Supervising Required.
Computer Skills: Proficient on computer, including Microsoft Office 365 and be familiar with electronic data processing programs and procedures.
Certificates & Licenses: None required.
Other Qualifications:
- Valid Montana Driver's License and be insurable to drive FEC vehicles.
- Be a team player with effective verbal and written skills.
- Able to travel occasionally out-of-area and/or overnight.
- Assume responsibility without direct supervision, display initiative and exercise good judgment.
- Legible handwriting.
- Possess proven ability to maintain confidentiality.
- This position is required to join the Union and is covered under the current CBA.
- Able to work shift work.
- Work schedule as defined by the Union contract, with overtime as required.
- Be organized, accurate and exercise strong attention to detail.
- Exhibit excellent member relations and customer service skills.
- Able to work 40 hours per week.
- Able to establish and maintain working relationships with a variety of individuals, some of whom have opposing points of view.
- Present a professional appearance at all times.
- Be able to handle constant interruptions.
| PHYSICAL DEMANDS (Based on an 8 hour work day) | |||||||||||||||||||||||||||||||||||||||||||
| Lift/Carry
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Push/Pull
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R (Rarely) Position requires this activity up to 5% of the time (0 - 2 hrs./day)
O (Occasionally) Position requires this activity up to 6% - 33% of the time (2 - 4 hrs./day)
F (Frequently) Position requires this activity from 34% - 66% of the time (4 - 6 hrs./day)
C (Constantly) Position requires this activity more than 66% of the time (8+ hrs./day)
WORK ENVIRONMENT
Will be working mostly indoors but will occasionally be required to participate in activities outdoors in all types of weather and terrain.
As a cooperative, Flathead Electric is owned by the members who get their power from our Co-op, which includes everyone in the Flathead, Libby and Cooke City areas of Montana. That means the employees are members and own the cooperative too. We treat every member like family and friends, because they are.
For 85 years, Flathead Electric Cooperative has been an employer of choice in Northwest Montana. As part of the National Rural Electric Cooperative Association (NRECA), Flathead Electric provides competitive pay, exceptional benefits including a retirement plan, a matching 401K, and generous health/dental/vision/disability insurance. We try to incorporate fun into our workdays, host employee family events throughout the year and provide opportunities for our employees to help the Board of Trustees shape the future of the Co-op by participating on exploratory advisory groups an, innovative pilot projects.
We believe in hiring the best and promoting from within. Flathead Electric provides on the job training and offers an education reimbursement program for those employees wishing to better their education to pursue opportunities at our Co-op. Flathead Electric is an equal opportunity employer. Flathead Electric Cooperative does not discriminate in employment on account of race, color, creed, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, political belief, physical or mental disability, military status or unfavorable discharge from military service, or retaliation.
Some positions are “safety sensitive,” some require a CDL, and all have access to confidential member information at times. Therefore, we screen our applicants thoroughly. All employment offers are contingent upon passing a limited background check and a drug screening appropriate for the position. Once hired, employment is subject to a one-year probationary period, during which time employment may be terminated with or without cause and with or without notice.
By submitting this application, the applicant affirms that information provided is true and complete information, no requested information has been concealed, and Flathead Electric Cooperative is authorized to contact references provided for employment reference checks. If any information provided is found to be untrue, or concealed, employment may be denied or terminated.