Team Lead Analyst - Client Virtualization in India at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Team Lead Analyst - Client Virtualization based in India.

This role offers the opportunity to lead a global Client Virtualization capability and shape the future of secure, scalable, and reliable end-user computing services.
The position focuses on managing technical operations, guiding teams, and driving continuous improvement across virtualization and cloud-based platforms.
You will collaborate with global stakeholders, infrastructure teams, security experts, vendors, and business partners to deliver high-quality technology solutions.
The ideal candidate will combine strong technical expertise with leadership capabilities, operational discipline, and a customer-focused mindset.
This role provides the opportunity to influence service strategy, improve user experiences, and strengthen enterprise technology environments.
Working in a collaborative and innovation-driven environment, you will help optimize critical digital workplace services and support business transformation initiatives.

The Team Lead Analyst - Client Virtualization will oversee the delivery, performance, and continuous improvement of global virtualization services while leading technical teams and ensuring operational excellence. Key responsibilities include:

• Lead and develop the global Client Virtualization team, including employees and contract resources, by setting priorities, managing workloads, coaching team members, and supporting professional growth.
• Drive operational execution for Client Virtualization services, ensuring service quality, reliability, security, compliance, and alignment with business and IT priorities.
• Provide technical leadership and direction for virtual application, desktop, and cloud PC platforms.
• Manage service improvements, operational risks, escalations, milestones, and critical initiatives to enhance platform performance.
• Partner with IT leadership, vendors, infrastructure teams, security teams, and business stakeholders to resolve complex technical and operational challenges.
• Translate technical issues into clear business impacts and communicate effectively with stakeholders at different levels.
• Improve service reliability and efficiency through incident management, problem management, change management, vulnerability remediation, and process optimization.
• Monitor key performance indicators (KPIs), service governance metrics, licensing requirements, and operational health.
• Support automation, documentation, knowledge management, and continuous improvement initiatives across end-user computing services.

The ideal candidate brings extensive experience in virtualization, cloud technologies, infrastructure operations, and technical leadership within enterprise environments. Required qualifications and skills include:

• Bachelor’s degree or equivalent experience in Information Technology, Computer Science, MIS, or a related field.
• 10+ years of relevant IT experience, including virtualization, infrastructure, cloud services, service management, or technical leadership.
• 6+ years of experience supporting Client Virtualization or Desktop-as-a-Service (DaaS) platforms such as Citrix, Windows 365, VMware Horizon, or Amazon WorkSpaces.
• 4–5+ years of experience leading technical teams and coordinating global operations with stakeholders, vendors, and support teams.
• Strong knowledge of end-user computing, virtualization, cloud platforms, identity management, security, automation, and IT service management practices.
• Hands-on experience with technologies such as Citrix, Windows 365 Cloud PC, Microsoft 365, Windows platforms, Azure/AWS, hybrid cloud environments, networking, storage, Active Directory, Microsoft Entra ID, IAM, Group Policy, and access governance.
• Experience with security remediation, vulnerability management, patching, compliance processes, scripting, ITSM workflows, service reporting, and KPI monitoring.
• Experience working with global teams and managing relationships across multiple regions.
• Strong English communication, leadership, analytical, documentation, planning, and stakeholder influence skills.
• Ability to manage priorities, solve complex problems, and drive results in a global technology environment.

• Competitive compensation package aligned with experience and market standards.
• Hybrid work environment based in Bangalore, providing flexibility and collaboration opportunities.
• Opportunity to lead global technology services and work with advanced virtualization and cloud platforms.
• Exposure to large-scale enterprise IT operations and international stakeholder collaboration.
• Professional growth opportunities through leadership responsibilities and continuous learning.
• Supportive environment focused on innovation, employee development, and well-being.
• Opportunity to contribute to secure, reliable, and impactful digital workplace solutions.