Client Patient Liaison, ER in San Marcos, California at Ethos Veterinary Health

$21.00–$23.00/hour (DOE)
Full-time opportunity in San Marcos, California
Schedule: Wednesday–Saturday | Day Shift

Make a meaningful impact by supporting both pets and their families during emergency visits. As an ER Liaison / Veterinary Assistant at Veterinary Specialty Hospital North County (VSHNC), you'll combine exceptional client service with veterinary support, serving as the communication bridge between pet owners and our Emergency & Critical Care team. If you thrive in a fast-paced environment, enjoy helping people, and have strong veterinary client service skills, we'd love to hear from you.

Veterinary Specialty Hospital North County (VSHNC), part of Ethos Veterinary Health, is a leading specialty and emergency hospital serving North San Diego County. Our collaborative team of emergency veterinarians, specialists, Registered Veterinary Technicians, and support professionals is dedicated to providing exceptional patient care while delivering an outstanding client experience.

As an ER Liaison / Veterinary Assistant, you'll play an essential role in supporting efficient emergency department operations while providing compassionate guidance to clients during stressful situations.

• Serve as the primary liaison between pet owners and the Emergency & Critical Care team.
• Welcome clients and provide updates throughout the emergency visit.
• Review treatment plans and financial estimates with clients.
• Collect payments and deposits while assisting clients with financing options when appropriate.
• Coordinate communication between veterinarians, technicians, and client service teams.
• Support emergency patient intake and assist with client check-in and documentation.
• Enter and maintain accurate patient and client information within the Practice Information Management System (PIMS).
• Assist with patient flow and coordinate exam room readiness.
• Prepare and review client paperwork and treatment documentation.
• Maintain accurate records and support charge capture throughout the patient visit.
• Provide exceptional customer service while maintaining professionalism and empathy.
• Contribute to a positive, collaborative hospital culture.

• High school diploma or equivalent.
• Previous veterinary client service, veterinary assistant, or emergency hospital experience preferred.
• Strong client service and communication skills.
• Experience reviewing treatment estimates and collecting payments.
• Proficiency using Practice Information Management Systems (PIMS); ezyVet experience is a plus.
• Excellent organizational skills and attention to detail.
• Ability to multitask and remain calm in a fast-paced emergency environment.
• A collaborative mindset and commitment to exceptional client and patient care.

Benefits for this role may include health insurance (medical, dental, vision), retirement benefits, paid time off (including sick leave and vacation), short-term and long-term disability, and life insurance.

• Competitive compensation based on experience and skill set
• Medical, dental, vision, disability, and life insurance
• Flexible Spending Accounts (FSA) and 401(k) with employer contribution
• Paid vacation and sick leave
• Continuing Education (CE), VetBloom continuing education access, and professional development opportunities
• Employee Assistance Program (EAP) and wellness resources
• Uniform allowance
• Career advancement opportunities within Ethos Veterinary Health

Located in beautiful North San Diego County, Veterinary Specialty Hospital North County offers convenient access to beaches, hiking trails, and year-round outdoor recreation. We proudly welcome team members commuting from San Marcos, Carlsbad, Oceanside, Vista, Escondido, Encinitas, Poway, Rancho Bernardo, Fallbrook, Temecula, Murrieta, and surrounding North County San Diego communities.

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class veterinary medicine and help shape what veterinary care becomes next.

Across our network of more than 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary professionals in hospitals designed for learning, collaboration, and excellence.

Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow clinically, professionally, and personally.

At Ethos, you inspire hope, deliver exceptional care, and help advance veterinary medicine—together.

At Ethos, this isn't just a job—it's an opportunity to combine exceptional client service with emergency veterinary care while making a meaningful difference for pets and their families. If you're passionate about helping people, supporting patient care, and working with an outstanding team, we'd love to hear from you.

Apply today and become an essential part of the Veterinary Specialty Hospital North County Emergency team.

Ethos Veterinary Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees. Employment decisions are based on qualifications, competence, merit, and business need.