Electronic Health Record (EHR) Analyst in John Day, Oregon at Community Counseling Solutions

JOB CODE: C259

JOB TITLE: Electronic Health Record (EHR) Analyst

LOCATION: John Day OR

FLSA: 1 FTE Non-exempt (expectation to work 40 hours per week)

SUPERVISOR: IT Administrator

Pay Grade: B10 ($30 - $44.66 per hour, depending on experience)

Community Counseling Solutions provides a team-based Servant Leadership environment! Located in Eastern Oregon with year-round recreation based near the Columbia River and at the base of the Blue Mountains. Big city amenities in rural family-oriented communities.

Apply Directly at https://ccswebsite.org/employment/

Our mission is to provide dynamic, progressive, and diverse supports to improve the well-being of our communities and we’re looking for motivated employees to help us continue our vision!

CCS has a benefit package including, but not limited to:

• Health, dental and vision insurance
• 6% initial 401K match
• Potential for tuition reimbursement
• Paid vacation tiers ranging from accrual of 1 day to 4 days per month (Annual rollover cap of 220 hours, additional hours can be paid out at the end of the fiscal year)
• 9 Paid holidays, Community service day
• Floating holiday & 2 Wellness days provided after 1 year introduction
• Workplace Flexibility schedule options available after 1 year introductory period (WFH hours vary by position & schedule)
• Employee Assistance, Wellness Benefits, Dependent Care & Long-Term Disability Insurance

DESCRIPTION

EHR Manager

The EHR Manager, under the limited supervision of the IT Administrator, is responsible for the coordination and completion of complex projects involving the planning, design, implementation and ongoing improvement of the Behavioral Health HER.

OCHIN Epic Site Specialist – Grant County Health Department

The Epic Site Specialist for the Grant County Health Department will collaborate with current key employees and OCHIN technical staff to implement and understand workflows, make configuration/design decisions, clinical policy considerations, and assist with project coordination and site readiness. Understanding the many different OCHIN Apps and how they affect clinical staff and clients.

SUPERVISION

Supervision Received

The EHR Manager works under the general direction of the IT Administrator.

Supervision Exercised

This position has no supervisory responsibility.

RESPONSIBILITIES

• Provides oversight and guides work processes in managing the Behavioral Health EHR.

• Builds and enhances working relationships and workflows with the EHR vendor, CCS analysts, business department, QA specialist, IT, clinical staff and administrators.

• Assists with billing, front office and analyst EHR work as necessary.

• Identify EHR inefficiencies, propose solutions and implement changes upon approval.

• Creates and provides EHR training for staff.

• Works with project and business leaders to identify analytical requirements.

• Performs data analysis in support of clinical improvement initiatives.

• Evaluates patient care data to ensure that care is provided in accordance with guidelines and standards.

• Research and disseminate new information relevant to clinical programs.

• Respond to pertinent requests for information by other organizations and clients through mail, phone,

or email.

• Assists, if necessary, in the development of agency QA plan.

• When requested, work with the IT Administrator or Executive Director in the development of new programs specific to providing data to inform said development.

• Perform work related to the Electronic Health Record (EHR) related to problem solving, data development, training, and informal IT issues.

• Assist in upkeep of CCS clinical forms.

• At the direction of the IT Administrator, distribute stakeholder satisfaction surveys and compile to measure satisfaction of consumers.

• Assists or at times may lead in responsibility for collecting and submitting required reports to payers in a timely manner.

• Provide all information in a timely and professional manner.

• Help build Epic specific to organizational needs, such as creating new Epic users, provider records, fee schedules, letter templates, connecting and troubleshooting printers and workstations, as well as supporting colleagues.

• Will work directly with the Grant County Health Department staff to troubleshoot any Epic related issues, add new staff and workstations to Epic, map printer destinations, and assist the Public Health Director when needed.

• Provides support to IT staff to assist with hands on issues that cannot be handled remotely. Example would be resetting networking equipment, setting up hardware and connecting to the network so IT staff can finish the task remotely.

• Continually monitor updates to be current in all OCHIN Apps.

• Perform other tasks or projects as assigned.

QUALIFICATIONS

Education and/or Experience

• A bachelor’s degree in computer science, IT or a closely related field.

• 3-5 years of Information Technology experience, preferably within a healthcare organization.

• Experience working with EHR software, preferably Credible and Epic.

• Any equivalent combination of education, experience, and/or training may be considered.

Certifications

The Epic Site Specialist requires completing 16 courses to become a certified EHR Support Analyst and then a final Boot Camp to become a certified Site Specialist. This training can be provided after hire, it’s not a prerequisite.

Other Skills and Abilities

• Work must be performed with a high degree of accuracy.

• Experience in electronic health record navigation, including report writing and data mining is preferred.

• Knowledge of SQL and advance report writing is preferred.

• Advanced Excel knowledge and experience.

• Experience and sound judgement to plan and accomplish goals.

• Knowledge of computer operation and databases is essential.

• Must have the ability to analyze, model and interpret data.

• Use a methodical and logical approach to work and problem solving.

• The ability to work effectively with other employees, contractors and the general public.

• In depth knowledge of statewide system and guidelines, or the ability to acquire such knowledge.

• Good organizational and time management skills are essential.

• Must be able to work with minimal supervision.

• Must have a working knowledge of standard office equipment to include computer, phone system, and copier and fax machines.

• The position requires the handling of highly confidential information. Must adhere to rules and laws pertaining to client confidentiality.

• Must be able to communicate effectively in both written and oral formats. Must have the ability to present and exchange information internally across teams and co-workers, and externally with customers and the public. Information communicated ranges from routine/basic to complex and confidential information.

CRIMINAL BACKGROUND CHECKS

Must pass all criminal history check requirements as required by ORS 181.536-181.537 and in accordance with OAR 410-007-0200 through 410-007-0380.

In addition to a pre-employment background check, each employee, volunteer, and contractor shall be checked on a monthly basis against the OIG and GSA exclusion lists, as well as other federal and state agency lists. If it is discovered that an employee, volunteer or contractor is excluded or sanctioned it will be the cause for immediate termination of employment, volunteering, or the termination of the contract.

PRE HIRE DRUG SCREEN REQUIRED

PERSONAL AUTO INSURANCE

Must hold a valid driver’s license as well as personal auto insurance for privately owned Vehicles utilized for CCS business such as client service purposes, travel between

business offices and the community, to attend required meetings and trainings.

Must show proof of $300,000 or more liability coverage for bodily injury and $100,000 or more in property damage and maintain said level of coverage for the duration of employment at CCS.

The employee’s insurance is primary with CCS insurance being secondary. CCS reserves the right to deny any employee the use of a vehicle owned by CCS.

PHYSICAL DEMANDS

While performing the essential duties of this job, the employee is regularly required to use office automation including computer and phone system that requires fine manipulation, grasping, typing, and reaching. Sitting for several hours reviewing reports and other written materials and talking on phone. This position may

occasionally be required to lift up to ten (10) pounds. Incumbent will occasionally have to reach, bend, kneel and squat when adjusting equipment or retrieving supplies.

The employee needs to be able participate in vehicle travel between partner offices, individual homes, in the community, and to attend required meetings and/or trainings.

WORK ENVIRONMENT

Work is performed in an office environment as well as in the community. At times, work may be conducted from home via phone and video services. The noise level in the office environment is usually moderate, but occasionally one may be exposed to loud noises. The noise in the community, including the homes of customers, is often difficult to predict. Occasional out of area travel and overnight stays will be required for attendance at meetings and/or training.

However, the employee also will be required to work in the community and homes of the clients we serve. Handicap access may not be available at all places where this position must go. There are some situations where this position may be required to respond to environments where a client is in crisis. The environments in these situations are difficult to predict and may be in uneven terrain.

This position exposes the employee to the everyday risks or discomforts which require normal safety precautions typical of such places as an office.

Community Counseling Solutions

IS AN EQUAL OPPORTUNITY EMPLOYER

MEMBER OF NATIONAL HEALTH SERVICES CORPORATION