Hourly Restaurant Supervisor in Philadelphia, Pennsylvania at Lucky Strike Entertainment LLC

Lucky Strike Entertainment is an upscale entertainment venue that provides a unique bowling, full-service restaurant, bar lounge, and arcade gaming experience. www.luckystrikesocial.com.

Why Lucky Strike?

FUN! We add a whole other element other than your tradition food and beverage concept. With our friendly staff, industry leading bowling, bar lounge, live music, live sports, arcade room, and chef-driven cuisine there is never a dull moment.

CAREER PROGRESSION: A strong percentage of our Managers, Chefs, and Directors are promoted from within.

INCLUSIVITY: Lucky Strike is a fan of style. We encourage individualism and freedom of expression. Be who you are! Bring your style, vibe, and persona to the team.

The Hourly Supervisor is responsible for any aspects of the day-to-day shift operations assigned by the AGM/GM, while focusing on guest experience and support of the venue team. Ensures all Lucky Strike standards, policies and procedures are adhered to. Maintains personal integrity by abiding to and supporting Lucky Strike's Mission Statement and Core Values principals through leadership, positive attitude and with joyful energy.

Essential Responsibilities:

The Hourly Supervisor’s duties include, but are not limited to, the following:

People

• Adheres to and maintains Lucky Strike’s training procedures and standards
• Directly supervises FOH hourly employees while on the floor
• Ensures that all team members are successfully trained
• Ensures a positive and creative work environment for all team members
• Provides coordination (direction, motivation and coaching) to ensure proper levels of service are provided to guests
• Ensures impeccable guest experience and satisfaction
• Communicates any potential guest service issues to management with a sense of urgency
• Ensures that all product meets Lucky Strike high quality standards and guest expectations
• Enforces responsible alcohol service management and practices

Leadership Qualities

• Takes initiative & accountability/is action-orientated
• Maintains positive and professional working relationships
• Demonstrates good judgment/analysis/decisiveness
• Clearly and concisely communicates (written/verbal); follows up on pending items
• Demonstrates continued development of self and team members
• Displays an entrepreneurial spirit/creativity

• Minimum 2 years management experience in the Hospitality and/or Customer Service industry
• Equivalent combination of the education and experience
• Technologically and computer savvy

Perks:

• Eligibility for benefits after a 12-month measurement period
• Discounted food during non-working hours
• Free bowling, billiards, ping pong, darts, arcade games. etc.*
• Flexible schedules
• Family like environment / exceptional work life balance
• Pay via pay card that can act as a credit card
• Referral bonuses
• Same day offers / on the spot hiring
• Celebrity sightings / media appearances (not guaranteed but super exciting!)
• Growth & development opportunities

Benefits:

• Eligibility for benefits (medical/dental/vision) after a 12-month measurement period
• Paid Sick Leave in accordance with state/local law

Lucky Strike Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.