Advanced Esthetics Insurance Coordinator in Golden, Colorado at Professional Assist Corporation

About Us

We are Professional Assist Corporation (PAC), a professional membership organization consisting of four associations: Associated Bodywork & Massage Professionals (ABMP), Associated Skin Care Professionals (ASCP), Associated Hair Professionals (AHP), and Associated Nail Professionals (ANP). We help our members, professionals in these four fields, build successful careers and businesses by providing liability insurance coverage, continuing education, industry magazines, business and marketing tools, legislative advocacy, and more. We're dedicated to helping our members build and maintain successful practices, and our business philosophy is summed up by our motto: expectmore.

We have a staff of approximately 60 talented, dedicated employees who collaborate to support our members, as well as a supportive, empowering company culture. We invest in people and resources to produce benefits that meet and exceed individual and professional expectations.

PAC is situated in the foothills west of Golden, Colorado, in the Genesee area. We have a beautiful view of the spectacular Colorado high country. We embrace a hybrid work environment. We work at the office on Tuesdays, Wednesdays, and Thursdays, and we offer employees the option to work from home on Mondays and Fridays.

Position Overview

This position provides exceptional, member-focused service for PAC's Advanced Esthetics Insurance program, ensuring that PAC's esthetician members receive timely and accurate support aligned with PAC's "expectmore" credo. Reporting to the head of risk management at PAC, this role acts as a key point of contact among members, PAC's insurance partners, and the membership team. It involves handling inbound calls and emails related to the program, as well as providing outbound follow-up to members as needed.

Additionally, this position supports the membership team with complex and escalated program inquiries and documentation. It also involves maintaining procedures to ensure consistent service delivery and collaborating with PAC's insurance partners and internal teams to identify and implement improvements to the customer experience.

This is a full-time, hourly, non-exempt position reporting to the Insurance Program Manager. This position supervises no direct or indirect reports.

Duties and Responsibilities

• Answering phones and responding to member calls and emails relating to the program
• Work hand-in-hand with our outsourced insurance company to gather additional information needed to underwrite the applicant
• Answer any billing-related inquiries. Billing codes expire every 14 days; you must be able to communicate with our outsourced insurance company to promptly request new codes.
• Facilitating communications with our members and the insurer
• Data entry, processing applications, and providing renewal documentation
• Maintaining data integrity in the membership database, NetForum
• Successfully leaving note audit trails on all member files
• Creating Standard Operating Prodecures for frequently asked questions for the Advanced Esthetics Insurance program
• Aid program retention by improving the customer experience
• Deepen knowledge of advanced modalities and devices through working with and learning from the ASCP Education Project Manager
• Process all ACORD form requests either directly from members or from the membership department
• Pre-underwrite applicants by asking modality-related questions, gathering education requirements, and understanding state-specific guidelines
• As part of a company-wide member retention effort shared across departments, make an estimated 30 expired-member outreach calls per week to help members renew their membership.

Job responsibilities and requirements may be modified at the company's discretion to meet the changing business needs.

Knowledge, Skills, and Abilities

• Proven experience providing customer service by phone
• Excellent customer service and interpersonal skills
• Excellent verbal and written communication skills
• Strong time management and organizational skills
• Attention to detail
• Open attitude toward changes in environment and procedures
• Comfort with and experience using computers and web-based programs; experience with Microsoft Office Suite including Excel, Word, and Outlook.
• Personal commitment to individual and team performance

Benefits

• All company employees are eligible for an annual discretionary bonus based on company performance.
• Comprehensive health insurance, including medical, dental, vision, accident, life, and disability options offered.
• Paid time off (PTO) accrues per hour worked; you can earn up to 17 days of PTO in the first year. PTO accruals increase after 2 years of employment (up to 20 days per year) and after 10 years of employment (up to 23 days per year).
• Eight paid standard holidays.
• One paid day to volunteer annually.
• Eligible for a two-week paid sabbatical after 5 years of employment.
• Immediate 401(k) participation with up to 5% company match.
• Inclusive workplace—an Equal Opportunity Employer.
• $400 annual Beauty and Wellness Allowance.

Applicants must be authorized to work for any employer in the United States of America. We are currently unable to sponsor or take over sponsorship of an employment visa, and we are not enrolled in the E-Verify program.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

The pay for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as alignment with internal and external pay equity.