Analista de Customer Success & BI (Datacenter) in Brazil at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Analista de Customer Success & BI (Datacenter) based in Brazil.

This role combines Customer Success, business intelligence, media data, and operational execution within a technology-driven environment.
You will take ownership of client onboarding, data quality, reporting, and adoption of a centralized data platform.
The position requires someone who can translate business and media information into structured data and actionable processes.
You will serve as a key point of contact for requests, improvements, bugs, and configuration needs.
The role also involves coordinating priorities, backlogs, and deadlines alongside senior BI and media stakeholders.
Strong organization, communication, and problem-solving skills will be essential to keep clients and internal teams aligned.
It is an ideal opportunity for an autonomous professional who enjoys combining data, customer relationships, and AI-powered tools.

• Lead the onboarding of new clients into the Datacenter platform, including access management, integrations, visual identity, variable and goal configuration, and initial reporting presentations.
• Apply the onboarding and data-maintenance process across the existing client portfolio, prioritizing accounts with low platform adoption and following up with media and BI teams to keep information current.
• Transform and reconcile control spreadsheets, including taxonomy and media plans, into the formats required for Datacenter imports using established BI workflows.
• Act as the primary point of contact for client and internal requests, suggestions, bugs, and platform improvements.
• Independently implement configuration adjustments that are within the platform's capabilities and escalate development-dependent requirements to the technical team.
• Maintain visibility over requests and improvements, helping prioritize the backlog and monitor deadlines and delivery alongside BI and Media leadership.
• Support continuous improvement of platform adoption, data quality, reporting processes, and client experience.
• Use AI tools to streamline automations, adjust configurations, and work with data logic without needing to develop solutions entirely from scratch.

• Previous experience in BI, media data, data operations, or agency environments.
• Advanced proficiency in Excel and/or Google Sheets.
• Working knowledge of paid media platforms such as Meta Ads and Google Ads, with an understanding of GA4 and GTM concepts.
• Ability to execute independently, resolving configuration and operational issues within available tools while appropriately escalating more complex technical requirements.
• Strong Customer Success mindset, with clear communication, organization, follow-up, and the ability to request information or deadlines constructively.
• Strong analytical and problem-solving skills, with attention to data accuracy and process consistency.
• Ability to manage priorities, track deliverables, and collaborate with senior stakeholders in a project environment.
• Practical experience using AI tools such as Claude, ChatGPT, Lovable, or similar platforms to support automation, configuration, and data-related tasks.
• Experience in a performance marketing agency is a plus.
• Familiarity with BI platforms such as Looker Studio or Power BI is desirable.
• Demonstrated use of Artificial Intelligence in professional workflows is an advantage.

• Fully remote work opportunity.
• High degree of autonomy in executing services and managing day-to-day responsibilities.
• Access to a professional development knowledge program at no additional cost.
• Health and emotional well-being support through an online healthcare and wellness platform, including monthly psychology and nutrition consultations.
• Access to a corporate fitness and wellness platform.
• 23 paid business days of annual break, arranged throughout the year.
• Opportunity to work at the intersection of BI, Customer Success, media performance, automation, and Artificial Intelligence.