Patient Enrollment Specialist — Phone Sales / Outbound Enrollment in FORT SMITH, Arkansas at Pro Care Innovations

Patient Enrollment Specialist (PES) — Phone Sales / Outbound Enrollment
About the Role
Pro Care Innovations is looking for a competitive, target-driven Patient Enrollment Specialist to join our Care Management team. This is a high-volume, phone-based sales role: you'll spend your day on outbound calls with patients who already qualify for the program, building rapport fast, handling objections, and converting conversations into enrollments.
This isn't cold calling to strangers — every patient you call is our patient. Your job is to clearly sell the value of the program, address questions and pushback with confidence, and close the enrollment. If you thrive on hitting daily call and conversion goals and enjoy the pace of a high-volume outreach environment, this role is built for you.
What You'll Do

• Make a high volume of outbound calls each day to eligible patients using a structured sales process
• Confidently pitch the Care Management program, overcome objections, and close by obtaining enrollment consent
• Consistently meet or exceed daily and weekly call volume and enrollment targets
• Accurately complete enrollment documentation and each patient's initial care plan
• Ensure all documentation meets regulatory and compliance standards
• Hand off enrolled patients smoothly to the Care Team Coordinator for ongoing care management
• Collaborate with your team and leadership to sharpen pitch technique and improve close rates

What We're Looking For

• 1+ years of call center sales, telesales, or field sales experience; proven track record hitting quotas/targets strongly preferred
• Confident, persuasive communicator who builds rapport quickly and handles objections without losing momentum
• Competitive, self-motivated, and energized by daily performance goals
• Comfortable with high call volume and a fast-paced, metrics-driven environment
• Strong attention to detail for accurate documentation after every call
• Healthcare, EHR, or patient enrollment experience is a plus but not required — we'll train you on the clinical side

Schedule

• Full-Time
• Monday–Friday
• Remote / work-from-home

Growth Opportunity

• Performance-driven environment with real opportunities to grow within Pro Care Innovations as you build a track record of success

Benefits
Eligibility for Benefits: Begins on the 1st of the month following 60 days of employment

• Health Insurance: Company pays 60% of the employee premium; family coverage available at competitive rates
• Dental & Vision Insurance
• Paid Time Off (PTO): Accrues up to 40 hours annually; accrual begins on day one and may be used after 90 days
• Unpaid Time Off: Up to 40 hours annually following the initial training period
• Six (6) Paid Holidays after 90 days: New Year's Day, Memorial Day, Independence Day, Thanksgiving Day, Christmas Eve, Christmas Day
• 401(k) retirement plan with employer match

Compensation
Hourly: $17.00 – $19.00, with opportunities for growth based on performance

Employment is contingent upon the successful completion of a background check and screening against applicable federal and healthcare exclusion lists.