Lead Driver in Merritt Island, Florida at CSS Inc.

The Lead Driver is responsible for supporting the daily operation of the CSS/Blue Origin shuttle service while serving as the primary liaison between drivers, management, facilities, and Blue Origin. This position requires strong communication, leadership, organization, and a commitment to safety and customer service.

The Lead Driver will assist with driver support, scheduling, safety communications, employee concerns, training, supplies, and on-site operational needs.

• Serve as a primary point of contact and liaison with Blue Origin regarding shuttle service operations.

• Communicate important updates, schedule changes, driver concerns, and operational needs to management and facilities.

• Use the QR communication app to report and communicate driver safety updates, notifications, and facility-related concerns.

• Ensure customer requests and operational needs are communicated and addressed promptly.

• Participate in a 24-hour, 7 day a week on-call operation as part of the shuttle service contract.

• When assigned to on-call coverage, the Lead Driver must be available and respond immediately to calls, messages, and operational concerns.

• If an on-site issue requires assistance while on call, the Lead Driver must report to the site to provide support.

• For safety reasons, the Lead Driver cannot perform driving duties and on-call responsibilities simultaneously.

• Work two 8-hour driving shifts per week to remain familiar with day-to-day shuttle operations and provide on-site support.

• Driving shifts will be scheduled on Monday, Tuesday, Wednesday, or Thursday, based on operational needs.

• The Lead Driver's schedule must be coordinated with the Manager's schedule to ensure appropriate on-call coverage.

• Maintain a strong understanding of shuttle routes, customer expectations, driver procedures, and site requirements.

• Serve as the first point of contact for driver schedule changes, rescheduling, leave requests, vacations, and call-offs.

• Assist with finding appropriate coverage when drivers are unavailable.

• Check in regularly with drivers to ensure operations are running smoothly and identify any concerns or assistance they may need.

• Assist employees with questions, concerns, and operational issues.

• Help ensure drivers are following company procedures and meeting customer service expectations.

• Provide coverage and operational support when the Manager is out of the office due to PTO, vacation, illness, or other approved leave.

• Assist with day-to-day operational decisions within the scope of the Lead Driver role.

• Communicate important issues to management in a timely and professional manner.

• Monitor weather and safety conditions that may affect shuttle operations.

• Communicate safety updates and weather-related concerns to drivers and management.

• Assist drivers with safety-related questions or concerns while on site.

• Report any safety or operational concerns immediately.

• Be prepared to respond on site when circumstances require additional support.

• Check the supply cabinet at the on-site refueling station regularly.

• Use the Procure Desk to request and obtain supplies needed for shuttle operations.

• Help ensure drivers have the necessary supplies and resources to perform their duties effectively.

• Assist with on-site training and orientation for new drivers.

• Help new hires become familiar with shuttle procedures, site expectations, safety requirements, and customer service standards.

• Support management with ongoing driver training as needed.

• Must be comfortable using Microsoft Excel, Microsoft Word, and Microsoft Teams.

• Maintain accurate schedules, communications, and operational information.

• Communicate clearly and professionally through phone, email, Teams, QR applications, and in-person interactions.

• Strong written and verbal communication skills are essential.

• Strong leadership and communication skills.

• Excellent organization and time-management abilities.

• Ability to remain calm and professional in a fast-paced environment.

• Ability to respond quickly and appropriately to operational issues.

• Strong commitment to safety and customer service.

• Ability to work independently while also supporting the management team and fellow drivers.

• Must be dependable, flexible, and willing to assist when operational needs arise.

• Must understand that communication, professionalism, and clear wording are critical to the success of the team and the shuttle service.

The Lead Driver position is a critical operational support role. Because the shuttle contract operates 24 hours a day, 7 days a week, the Lead Driver must understand the expectations associated with on-call coverage and be prepared to respond immediately when assigned.

Safety is the top priority. The Lead Driver must never attempt to perform driving duties while simultaneously handling on-call responsibilities.

CSS is an Equal Opportunity/Affirmative Action Employer who provides equal employment opportunities to all employees and applicants for employment without regards to race, color, religion, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, veteran status or genetic information. In addition to federal law requirements, CSS complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.