Night Duty Manager in Edinburgh, Scotland at Lost Shore Surf Resort

About Lost Shore Surf Resort

Lost Shore is about bringing a world-first and world-beating surf resort to the outskirts of the capital. The largest inland wave pool in Europe, has arrived next to Europe’s largest indoor climbing arena, and is putting Scotland on the map for all the right reasons!

But it’s the range of other activities and leisure offerings that make us so special, offering something for everyone.

Picture a surfing paradise where surfers, tourists, and locals converge—a place where adventure meets relaxation.

About the role

The Night Duty Manager plays a critical part in determining our Visitor's out of hours onsite experience, including responding to queries, dealing with incidents and resolving issues in an appropriate, safe and timely manner.

The Day Duty Managers ensure smooth day to day running of the resort operation, during the hours of 7am until 11pm. The Night Duty Managers look after the resort and guests during the quieter hours, allowing many tasks which could not be completed during the day, to be kept up to date.

What you'll do

• Responding to issues and queries about the Resort from both Visitors and 3rd parties, either in person or on the phone.
• Processing late check-ins and buggy runs as required.
• Maintaining well presented and clean public areas, ensuring spaces are tidy and well presented over night.
• Collaborate with our security contractor, ensuring that the Resort and those staying with us are safe and comfortable at all times.
• Manage opening and closing procedure for the Resort, including effective communication of handovers with Day Duty Manager Team.

Skills required

• Previous experience in a front-of-house, hsopitality or leisure facility is essential.
• Demonstrated ability to handle issues independently and escalate when necessary, ensuring smooth operations.
• Strong commitment to customer satisfaction, maintaining high standards and building lasting relationships with stakeholders.
• Exceptional organisational, report writing and time-management skills, ensuring attention to detail and effective task prioritisation.
• Ethically minded with a dedication to equality, diversity, and inclusion, coupled with a calm demeanour in challenging situations.
• Experience with Microsoft Office is essential and familiarity with POS or bookings systems would be advantageous, although full training will be provided.
• Available for overnight shifts, including periods of lone work.