Hospitality Shift Leader in Westborough, Massachusetts at Chick-fil-A

The Hospitality Shift Leader plays a key leadership role in the front-of-house (hospitality) area, supporting daily operations, coaching front line team members, and ensuring an exceptional guest experience that reflects the Chick-fil-A culture of genuine hospitality and service excellence.

Schedule: Flexible schedule required, including mornings, evenings, weekends, and holidays.

The following are essential functions; reasonable accommodations may be made to enable individuals with disabilities to perform these activities:

• Lead and support front-of-house team during assigned shifts

• Deliver exceptional guest service by setting the standard for hospitality

• Coach, train, and develop front line team members on service standards

• Monitor guest flow, ensure station organization, and maintain cleanliness

• Manage guest concerns professionally and timely

• Oversee cash handling, POS procedures, and shift reporting

• Coordinate opening, transition, and closing procedures

• Promote teamwork, identify operational issues, and implement solutions

• Maintain compliance with food safety, sanitation, and workplace policies

• Ability to stand and walk for extended periods

• Occasionally lift/move up to 25 lbs with or without accommodation

• Work in a fast-paced, high-volume environment with a focus on hospitality

• Effective communication with guests and team members

• Must be at least 18 years old

• Authorization to work in the United States

• Leadership experience in food service, hospitality, retail, or similar environment preferred

• Strong interpersonal, communication, and customer service skills

• Ability to work a flexible schedule including weekends and holidays

• Competitive hourly pay range listed above (compliant with MA wage transparency laws)

• Paid training and leadership development opportunities

• Free meals during shifts

• Opportunities for advancement, including Pathways leadership development programs

Chick-fil-A Westborough is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.

In accordance with Massachusetts law, this posting includes a pay range that the employer reasonably and in good faith expects to pay for the position. Actual pay will be determined based on relevant experience and availability. Applicants and employees have a right to know the pay range for the position.

Employment is contingent upon verification of identity and authorization to work in the United States as required by federal law

• Must have a reliable source of transportation.

Chick-fil-A may be best known for serving a mean chicken sandwich, hot waffle fries and that oh-so-delicious Chick-fil-A Sauce, but our restaurants are also known for another secret sauce: our friendly team members. Maybe they’re happy because of easy access to chicken nuggets, or maybe it’s because they simply love serving customers. We are audacious enough to believe that a restaurant filled with exceptional, passionate team members committed to serving others can make our community a better place to live. If you like the sound of that we’d love to meet you.