Director of Operations - Medical Practice - Mid Atlantic in Washington, District of Columbia at ReFocus Eye Health

ReFocus Eye Health is seeking an experienced and dynamic Director of Operations to oversee our multi-site clinical operations and driving operational excellence across our ophthalmology practices in Delaware, Maryland, and Virginia (DMV). Reporting directly to the Senior Vice President of Operations, the Director of Operations will be responsible for the strategic leadership, administrative management, financial performance, and clinical efficiency of all practice locations within the region.

The ideal candidate is a strategic operational leader with a background in medical practice management, outstanding team-building skills, and a commitment to patient-centered care and clinical growth.

Key Responsibilities

Operational Leadership & Strategy

• Oversee day-to-day administrative and clinical operations across all assigned ophthalmology locations in Delaware, Maryland, and Virginia.
• Partner with the Senior Vice President of Operations to develop and implement standardized policies, operational workflows, and best practices across the region.
• Monitor practice performance metrics, key performance indicators (KPIs), patient flow, and throughput to maximize practice efficiency and patient satisfaction.
• Drive operational alignment across multi-specialty eye care practices (e.g., optical, surgical, general ophthalmology, and sub-specialties).

Financial & Performance Management

• Manage regional budgets, revenue cycle workflows, and practice operating expenses to maintain financial profitability.
• Analyze clinical productivity, physician schedules, and staffing models to optimize volume and clinical performance.
• Lead facility management, capital requests, procurement, and vendor relations within the DMV practices.

Team Management & Clinical Operations

• Direct, mentor, and evaluate Practice Managers and local operational staff, fostering a culture of accountability, collaboration, and continuous improvement.
• Collaborate closely with managing physicians, optometrists, and clinical teams to align administrative functions with high-quality patient care.
• Partner with Human Resources on talent acquisition, onboarding, performance management, retention, and workforce development.

Qualifications & Requirements

• Experience: Minimum of 3+ years of progressive experience in medical practice management and/or healthcare practice operations (ophthalmology oroptometry experience highly preferred).
• Location & Travel: Must reside locally in Delaware, Maryland, or Virginia with the ability to travel frequently between regional practice sites.
• Education: Bachelor’s degree in Healthcare Administration, Business Administration, Operations Management, or a related field required (Master’s degree / MHA / MBA preferred).
• Leadership: Proven track record of leading multi-site clinical operations, managing practice leaders, and building high-performing operational teams.
• Financial Acumen: Demonstrated expertise in budget management, revenue cycle dynamics, and practice analytics.
• Communication & Interpersonal Skills: Exceptional communication, problem-solving, and relationship-building capabilities across physician, clinical, and corporate stakeholders.

Work Environment & Travel

• Travel: Regular local travel (up to 50–60%) required between practice locations throughout Delaware, Maryland, and Virginia.
• Work Location: Hybrid/field-based working model supporting practices in the DMV region.