Commissions Coordinator in Boston, Massachusetts at NWN

• Prepare monthly commission reports and supporting analytical data for review as it pertains to sales commissions.
• Compile and maintain spreadsheets and internal database reports to gather the data and metrics required for commission calculations.
• Maintain accurate monthly reports and research discrepancies in commission calculations.
• Resolve routine discrepancies and escalate those that cannot be resolved at this level.
• Provide the data and reporting used to analyze sales performance results.
• Support the communication and administration of sales commission and incentive plans, policies, and quotas.
• Provide data and reporting to support the modeling of alternative commission or incentive plan designs and calculations.
• Respond to routine commission inquiries from the Sales organization.
• Escalate complex, disputed, or sensitive commission calculations to senior commissions staff.
• Support the reconciliation of commission accruals and payments with Finance and Payroll.
• Identify and report data quality issues or system gaps that affect the accuracy or efficiency of commission calculations.
• Assist with user acceptance testing for new system changes and enhancements
• Maintain detailed records so commission calculations can be traced to supporting data.
• Complete reporting accurately and within firm monthly deadlines.
• Handle confidential compensation and performance information with discretion.
• Performs other duties as assigned.
• Complies with all policies and standards.
• Demonstrated comfort with adopting emerging AI tools and technologies to optimize processes, improve collaboration, and drive operational effectiveness.

• Bachelor’s degree, preferably in Business, or an equivalent combination of education and experience in a similar role
• 2+ years of experience in accounting, finance operations, sales operations, or a data and reporting role. Required
• Exposure to sales commission or incentive compensation administration.
• Hands-on experience using an ERP, CRM, or dedicated commission or incentive compensation management platform.
• Experience with CaptivateIQ Commission, Salesforce and NetSuite software preferred.
• Solid analytical skills, with a basic understanding of accounting processes and methodologies.
• Proficiency in Microsoft Excel, including working knowledge of pivot tables and lookup functions.
• Ability to use ERP systems and other databases to gather information and produce accurate reporting.
• Ability to work within defined policies and procedures, follow through accurately on objectives, and meet strict deadlines.
• Strong attention to detail and sustained accuracy in detailed, repetitive data work.
• Ability to interact tactfully and courteously with internal customers across the Sales organization.
• Discretion and sound judgment in handling confidential compensation and performance data.
• Ability to research discrepancies, resolve routine issues, and escalate complex or sensitive matters appropriately.
• Ability to maintain clear, traceable records and supporting documentation.
• Ability to support testing and process improvements related to commission systems and reporting.

Remote: Job duties are performed from the employee’s home home or another approved remote location. Remote employees are expected to maintain productivity, communication, and availability during agreed-upon working hours, in alignment with company policies.