NOC Analyst - Tier 2 | Vitis Technologies in Cincinnati, Ohio at Prosource

At Vitis Technologies, we believe that success lies in delivering unparalleled customer experience. We achieve this by recruiting and hiring the most talented, customer-focused individuals with technical expertise in the industry. A positive and enthusiastic attitude, coupled with a commitment to providing the best possible user experience, is essential. Vitis Technologies succeeds in this through our customer-first approach.

As a NOC Analyst Tier 2, you will be responsible for server and infrastructure remediation of issues, resolution of escalated tickets from our Tier 1 NOC/Tier 2 helpdesk groups and provide as needed assistance to our professional services (projects) team for internal our customer initiatives.

Essential Responsibilities:

This position will include but is not limited to the following duties:

· Provide excellent support to our clients by:

• Troubleshooting Monitoring Alerts from our various management portals and agents
• Troubleshooting NOC Support tickets including escalations from NOC1
• Troubleshooting TAC Escalation Tickets

· Maintain client satisfaction through professional and courteous service.

· Maintain your knowledge and expertise by learning new and evolving technologies and by achieving appropriate industry and professional certifications.

· Contribute to our passion and direction by helping to improve technical practices.

Required

· 4+ year’s professional work experience

· Ability to work independently and within a team environment.

· Critical thinking and problem-solving skills.

· Network+, CMNA, or equivalent networking experience

· Windows Active Directory management including experience of group policy.

· Experience with Office365

· Experience with Microsoft Windows Desktop & server operating systems

· Experience configuring, maintaining, and troubleshooting firewalls

· Exceptional customer service, interpersonal, and communication skills.

· Ability to work Monday through Friday 8 AM to 5 PM with a rotating on-call schedule.

· Candidates for this position must be authorized to work in the United States on a full-time basis

Preferred

· Previous MSP experience.

· Computer technology 2- or 4-year degrees.

· Microsoft Certified Windows Server installation, configuration, and administration.

· Microsoft 365 Certificate or 3+ yrs. experience with O365 management

· Experience troubleshooting e-mail flow issues and security.

· Experience with Cisco Meraki, Datto BCDR, Autotask, Datto RMM.

Primary people Contacts:

· Clients, Technical Alignment Team, and Account Managers

Toughest Part of the Job:

· Adapting skillsets to meet changing technologies.

· Juggling multiple projects and making quick decisions

Compensation method:

Salary Range $55,000 - $65,000

I acknowledge the receipt and understanding of this Success Profile. I realize that this reflects a general list of responsibilities of the position as well as a general description of the working environment and the physical demands of the position. I understand that the Company may make alterations to this profile in order to adjust to market and business conditions.