Senior Analyst - System Engineering in India at Jobgether
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Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Analyst - System Engineering based in India.
This role sits at the intersection of end-user support, system administration, and workplace technology engineering, ensuring seamless IT operations across a global workforce. You will act as a Tier 2 escalation point for complex technical issues while also administering and optimizing enterprise collaboration, identity, and device management platforms. The position involves close collaboration with service desk teams, engineering stakeholders, and third-party vendors to ensure smooth device provisioning and lifecycle management. You will also contribute to IT improvement initiatives, including platform upgrades, security enhancements, and automation efforts. With exposure to modern Microsoft ecosystems and enterprise IT environments, this role offers a dynamic blend of operational support and systems engineering. It is well suited for someone who enjoys solving technical challenges while improving user experience at scale.
- Provide Tier 2 support for escalated end-user issues, ensuring timely resolution and proper documentation within ITSM systems.
- Collaborate with Service Desk teams to improve first-line resolution through knowledge sharing, training, and “shift-left” initiatives.
- Administer and maintain enterprise platforms including Microsoft Entra, Intune, Office 365, JAMF, Duo, and related identity and device management systems.
- Support device provisioning lifecycle activities in coordination with third-party vendors, including deployment tracking, prioritization, and issue resolution.
- Act as a liaison between end users and external partners to ensure smooth hardware provisioning and post-deployment support.
- Participate in IT projects such as system upgrades, application deployments, security enhancements, and infrastructure improvements.
- Troubleshoot issues related to Windows, macOS, Office365, and enterprise applications while ensuring service continuity.
- 4+ years of experience in IT support, system administration, or end-user computing environments.
- Strong hands-on experience with Microsoft Office 365, Windows 10/11, and macOS troubleshooting.
- Experience administering Active Directory, Microsoft Entra, and Intune environments.
- Familiarity with device management tools such as Microsoft Autopilot and endpoint provisioning workflows.
- Good understanding of ITSM tools such as Jira Service Management or similar platforms.
- Basic scripting or automation experience using PowerShell or Power Automate is a plus.
- Understanding of networking fundamentals including DNS, IP addressing, VPN, and routing.
- Strong communication skills with the ability to support global, cross-functional teams.
- Customer-focused mindset with strong problem-solving and collaboration abilities.
- Relevant Microsoft or CompTIA certifications are an advantage.
- Opportunity to work in a global enterprise IT environment supporting diverse users and systems.
- Exposure to modern Microsoft ecosystem technologies including Entra, Intune, and Office 365.
- Involvement in IT transformation projects, automation initiatives, and platform upgrades.
- Collaborative work environment with cross-regional teams across India and international locations.
- Professional growth opportunities through certifications, training, and hands-on experience.
- Stable, structured role within a growing IT operations function.
- Chance to contribute to meaningful improvements in employee technology experience.