Senior Manager, Food and Beverage in Nashville, Tennessee at Castle Rock Asset Hospitality Management LLC

OVERVIEW:

The Senior Food and Beverage Manager is a pivotal leader responsible for overseeing the daily operations of dining outlets, including both front-of-house and back-of-house functions. This role involves close collaboration with other Food and Beverage managers to ensure all dining venues operate at peak efficiency. The Senior Manager will leverage extensive restaurant management experience to lead, train, and supervise associates, manage scheduling and payroll, and uphold the highest standards of guest service. Essential qualities include a vibrant personality and strong interpersonal skills for fostering positive guest interactions, as well as exceptional conflict resolution and negotiation abilities to effectively manage and de-escalate issues. This position demands significant versatility and strong multi-tasking capabilities to supervise operations, optimize revenue and profit, and ensure unparalleled guest satisfaction.

THE POSSIBILITIES:

Have you ever had a job where you left better than you started? That’s life at The Westin Nashville where more than half of associates move into second, third, or more roles with us. Where most companies measure performance, we also measure and reward potential. Career Development is not just a buzz word, it’s our way of doing business. And career development doesn’t stop at the door. Millions have found a lifetime of opportunity and growth in the hospitality industry. Who knows, before you know it you are managing your own hotel/restaurant or owning it. Whether you stay with us, or grow beyond us, your leader will be right there with you, cheering you on.

Now, we also know you are more than just the sum of what you do at work. That’s why when it comes to benefits and perks, we think about the whole person, the total you, and offer benefits which are flexible and able to meet your individual needs.

Some reasons people really like working here:

• Parking: Full-Time associates – FREE
• Associate Meals – FREE
• Our Associates get Travel Discounts on hotels at nearly 8,000 Marriott properties worldwide including rooms and meals
• Discounts on Rental Cars, other popular hotels, and hotel alternatives
• Discounts on tickets to concerts, Theme Parks, and other attractions
• Discounts on Car and Computer Purchases
• But you don’t need to go anywhere to have a great time. We host Associate Recognition events, celebrations, and parties year-round.

ESSENTIAL FUNCTIONS:

• Lead the daily operations of restaurant, bar, and in-room dining venues, ensuring exceptional guest experiences, operational excellence, and adherence to Westin and Marriott brand standards.
• Recruit, train, coach, and develop associates while fostering a culture of accountability, collaboration, engagement, and continuous improvement.
• Drive service excellence by monitoring food quality, service delivery, and guest satisfaction, proactively resolving concerns and creating memorable dining experiences.
• Manage labor, payroll, inventory, purchasing, and revenue performance to achieve financial objectives while maintaining high service standards.
• Partner with culinary, events, and hotel operations teams to support group business, seasonal programming, menu development, and seamless execution of guest needs.
• Analyze business trends, forecast operational needs, and implement strategies that maximize efficiency, profitability, and overall department performance.
• Ensure compliance with company policies, safety and sanitation standards, quality assurance requirements, and all applicable operating procedures.
• Maintain a visible leadership presence, effectively prioritize competing demands, and support the overall success of the Food & Beverage division through strong communication, sound decision-making, and a commitment to hospitality excellence.

We are committed to Diversity, Equity, and Inclusion. It starts with a culture of acceptance and continues with the hard work of going beyond lip service. It includes outreach and education, and most importantly action. You can feel proud to know you are joining a company which understands the importance of its responsibility and the decisions we make have been and will continue to be the greater environmental and societal impact in mind.

OTHER:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled mandatory training sessions and meetings is required.

Upon employment, all employees are required to fully comply with policies and procedures for the safe and effective operation of the hotel’s facilities.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

FSLA: Exempt

Reports To: Assistant Director of F&B