Director of IT in Beaverton, Michigan at Brown Machine Group

BMG is a thermoforming packaging/automation solutions leader focused on a customer-centric approach to designing and building capital equipment machinery, tooling systems, and packaging automation solutions. We are a global organization representing the world’s most extensive thermoforming portfolio in the following industries: automotive, medical, electronics, horticulture, food, and process automation.

We are seeking an experienced and hands-on IT Director at our Beaverton, MI site to lead our technology strategy, operations, and business systems within our manufacturing environment. This role is responsible for overseeing all aspects of IT, including infrastructure, cybersecurity, ERP systems, project management, and user support, while ensuring technology solutions align with business objectives and operational excellence.

The ideal candidate is a proven IT leader with significant experience supporting manufacturing operations and serving as the primary owner of an Epicor ERP environment. They will have a strong background in leading enterprise technology projects, managing cross-functional initiatives, and partnering with business leaders to improve processes, increase efficiency, and drive continuous improvement.

KEY DUTIES AND RESPONSIBILITIES:

1. Serve as the primary owner and strategic leader of the Epicor ERP system, including administration, optimization, upgrades, integrations, reporting, and user support.
2. Oversee and participate in QuickBase app development.
3. Maintain expert-level knowledge of all business-critical software applications and systems.
4. Oversee advanced technical support and complex troubleshooting of desktop operating systems and end-user technologies.
5. Evaluate, recommend, procure, implement, configure, test, document, upgrade, and support software applications throughout their lifecycle in the production environment.
6. Direct the IT service management process, including incident tracking, issue prioritization, escalation management, resolution, and help desk operations.
7. Maintain knowledge of network and hardware infrastructure, including switches, routers, storage systems, and fiber channel technologies.
8. Lead the development, testing, and continuous improvement of disaster recovery and business continuity plans.
9. Ensure a secure and effective internal control environment that protects company systems, data, and assets.
10. Develop, maintain, and update IT policies, procedures, technical documentation, reports, and business communications.
11. Monitor, analyze, and report key IT operational, performance, and service metrics.
12. Present technical information effectively to executives, managers, employees, vendors, customers, and other stakeholders.
13. Manage relationships with third-party vendors, consultants, service providers, and technical partners, including contract negotiations, service evaluations, and technology procurement.
14. Coordinate technology training initiatives and promote effective utilization of business systems and technology resources across the organization.
15. Assist in the development, management, and monitoring of the annual IT operating and capital budgets.
16. Limited travel to other plant locations is required.

EDUCATION/QUALIFICATIONS:

1. Bachelor’s degree in information technology, computer science, information systems, engineering, or a related field; equivalent 10+ years’ experience considered.
2. 7+ years of progressive IT experience, including leadership responsibility with mentoring, developing, and managing technical teams within a manufacturing environment.
3. Experience in installing and managing/maintaining companywide ERP solution including hands-on experience supporting, implementing, or optimizing Epicor ERP in a manufacturing organization and maintaining relational databases required.
4. Demonstrated experience in learning and mastering new software systems regularly, including relational databases, interfaces, integrations, migration, upgrades, customization.
5. Strong knowledge in software licensing and maintenance required.
6. Strong knowledge in application and network security and firewall management required.
7. Understanding of business processes to allow working with different process owners to help create solutions that fill their business needs
8. Project management experience required.
9. Excellent communication, organizational, problem-solving, and stakeholder management skills.
10. A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S permanent residency (green card) process.

PREFERRED QUALIFICATIONS:

1. Demonstrated experience in learning and mastering new software systems regularly, including relational databases, integrations, migration, upgrades, customization. Specific experiences will include: SQL, Oracle, MySQL; Apache and or IIS; Windows Server; Backup and recovery technologies; and Server Virtualization.
2. Experience in Windows Server, Linux, VMware or other Virtual Technologies, storage preferred.
3. Knowledge of QuickBase or other low code/no code database systems is helpful
4. Knowledge in various hardware platforms and debugging techniques a plus.

ENVIRONMENT/PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 lbs at times.
• Must be able to access and navigate each department at the organization’s facilities (i.e. climb stairs, ladders, etc.)

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BMG is an Equal Employment Opportunity employer and all qualified applicants for employment will receive consideration for employment without regard for race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

We are committed to working with and providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation for any portion of the employment process, please call 989-435-7741 and ask for Human Resources.