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Account Manager in Northbrook, Illinois at Amplify HR

NewSalary: $75000 - $85000Job Function: SalesEmployment Type: Full-TimeMinimum Education: None
Amplify HR
Northbrook, Illinois, 60062, United States
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Job Description

Position Description: Account Manager
Position Type: Salary Exempt
Reports to: Account Manager
Salary Range: $75,000 - $85,000 plus incentive pay
Location: Northbrook, IL (Hybrid, 3 days onsite) – Some travel required

About the Company

Amplify HR is dedicated to providing exceptional HR services and solutions. Our mission is to strengthen client partnerships and improve the overall client experience through strategic relationships and innovative solutions.

About the Role

The Account Manager serves as a strategic partner and trusted advisor for Amplify HR's key client relationships. This role is responsible for strengthening client partnerships, improving the overall client experience, increasing retention, and ensuring clients are maximizing the full value of Amplify's services.



Responsibilities

Strategic Client Relationship Management
  • Serve as the primary strategic relationship owner for an assigned portfolio of key clients
  • Develop strong partnerships with executives, decision makers, and client stakeholders
  • Build trust through proactive communication, follow-through, and understanding of each client's business
  • Conduct regular client meetings and strategic business reviews to evaluate satisfaction, upcoming needs, and areas of opportunity
  • Identify trends, risks, and opportunities within assigned accounts and create proactive action plans
  • Educate clients on Amplify resources, services, technology, and best practices
  • Represent the voice of the client internally by providing feedback and identifying opportunities for service improvement
Client Retention & Growth
  • Develop and execute strategies focused on client satisfaction, retention, and long-term partnership
  • Identify at-risk relationships and lead proactive retention efforts
  • Partner with leadership and internal teams to resolve client concerns before escalation
  • Monitor client satisfaction feedback and develop action plans based on client needs
  • Identify opportunities for clients to better utilize Amplify's services and solutions
  • Support organic growth through expanded services, client referrals, and strengthened relationships
  • Reinforce Amplify's role as a trusted business partner rather than a transactional service provider.
Issue Resolution & Internal Coordination
  • Act as the client advocate and “quarterback” for complex issues requiring cross-functional support
  • Coordinate with Payroll, Benefits, HR, Technology, Implementation, Sales, and other internal teams to drive solutions
  • Ensure ownership, accountability, and timely follow-through on client concerns
  • Manage escalations with professionalism, urgency, and a solutions-focused approach
  • Maintain clear communication with clients regarding progress, expectations, and resolution timelines
  • Identify root causes of recurring concerns and collaborate internally on process improvements
Benefits Strategy & Renewal Support
  • Partner with the Benefits team to deliver a successful renewal and open enrollment experience for assigned clients
  • Engage clients proactively prior to renewal to understand business goals, employee needs, and benefit strategy
  • Assist with renewal discussions, benefit education, and overall communication strategy
  • Ensure renewal timelines, enrollment deadlines, and client expectations are managed effectively
  • Coordinate onsite or virtual employee benefit meetings when needed
  • Support clients through benefit changes, carrier transitions, and employee communication strategies
Client Education & Business Reviews
  • Prepare and facilitate strategic client meetings focused on:
  • Overall service experience
  • Payroll and HR processes
  • Benefit utilization and upcoming renewals
  • Technology adoption
  • Compliance needs
  • Client goals and future initiatives
  • Present information confidently to executive-level audiences
  • Translate complex PEO topics into clear, understandable business solutions
Technical & Industry Knowledge
  • The successful candidate should have experience or strong understanding of:
  • PEO model and co-employment relationships
  • Payroll processing and payroll operations
  • Benefits administration and group insurance concepts
  • Workers' compensation and risk management
  • HR compliance and employment best practices
  • Multi-state employment considerations
  • HR technology platforms and client systems
Preferred technical experience:
  • PrismHR or similar HCM platforms
  • CRM systems such as Salesforce
  • Microsoft Office Suite including Excel and PowerPoint
  • Ability to quickly learn and explain new systems, products, and services
Qualifications
  • 3-5+ years of account management, client relationship management, HR, payroll, benefits, implementation or related business experience
  • Previous PEO, payroll, HR outsourcing, benefits, or professional services experience strongly preferred
  • Experience managing multiple client relationships while maintaining exceptional service standards
  • Proven ability to manage escalations and complex business conversations
  • Strong presentation skills with experience communicating with executive leadership
Required Skills
  • Takes ownership of the client experience from beginning to end
  • Builds relationships through trust, communication, and credibility
  • Has a natural curiosity to understand client needs and solve problems
  • Is comfortable having difficult conversations while maintaining professionalism
  • Can balance urgency with strategy and long-term solutions
  • Thinks proactively rather than reactively
  • Has strong organization and project management skills
  • Thrives in a fast-paced environment with competing priorities
  • Works collaboratively across departments
  • Understands when to lead, when to support, and when to escalate
  • Demonstrates a high level of accountability and follow-through
  • Represents Amplify with professionalism and a client-first mindset

Job Location

Northbrook, Illinois, 60062, United States

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